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- Tasks: Lead and support cleaning operations across leisure sites in South West London.
- Company: Join TCFM, a top contract cleaning provider with over 55 years of experience.
- Benefits: Enjoy a competitive salary, company vehicle, and free gym membership.
- Why this job: Make a real impact by ensuring high standards and excellent customer service.
- Qualifications: Experience in facilities management and strong leadership skills required.
- Other info: Dynamic role with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Operations Support Manager – SW London Salary: £30,000 per annum + Company Vehicle + Free Gym Membership Locations: Covering sites in – Epsom, Kingston & New Malden areas Hours: 40 hours per week (5 out of 7 days including weekends) Reporting to: Account Manager Contract Type: Permanent We’re looking for an Operations Support Manager to join our team supporting a prestigious new leisure contract across sites in the South West London region. This is a key position where you’ll be responsible for ensuring the effective delivery of facilities management services, maintaining high standards, and building strong relationships with both site teams and the customer. You’ll oversee cleaning operations, lead a dispersed workforce, and help embed a culture of excellence, safety and customer service. This is a mobile role and includes a company vehicle and free gym membership as part of the benefits package. Key Responsibilities * Oversee the delivery of cleaning and soft services across a portfolio of 5 leisure sites * Lead, support and motivate on-site teams to meet service standards and KPIs * Manage colleague relations, recruitment and onboarding of new staff * Ensure all operations are compliant with Health & Safety and COSHH legislation * Regularly communicate with site teams to align with operational needs and resolve issues proactively * Analyse performance data and identify opportunities for efficiency and service improvement * Deliver services in line with the FM strategy, SLAs and customer expectations * Conduct audits and ensure full statutory compliance is maintained * Act as the main point of contact between sites and the Account Manager * Support mobilisation activities and contribute to the continuous improvement of the contract * Ensure all staff are trained and developed in their roles, including Health & Safety policies About You * Experience in facilities management or a service delivery environment * Strong leadership and people management skills * Proven ability to manage and motivate dispersed teams * Excellent communication and customer service skills * Able to interpret and act on performance data * Full UK driving licence (essential due to site travel) * Flexible and responsive to operational changes * Strong understanding of Health & Safety, including COSHH compliance About Us TCFM has been providing support services to businesses across the UK for over 55 years. From our early beginnings to becoming one of the top contract cleaning providers in the country, we’ve grown through a commitment to quality and investing in our people. Our colleagues are at the heart of what we do, and your role will play a vital part in continuing our success
Operations Support Manager employer: TC Facilities Management
Contact Detail:
TC Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get social! Follow companies like TCFM on LinkedIn and engage with their posts. This not only shows your interest but also helps you stay updated on any job openings or company news that could give you an edge.
✨Tip Number 3
Prepare for interviews by researching common questions for Operations Support Managers. Practice your responses, focusing on your leadership skills and experience in managing dispersed teams. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at TCFM.
We think you need these skills to ace Operations Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and facilities management experience, as well as any relevant achievements that show you can meet the role's demands.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Operations Support Manager role. Share specific examples of how you've led teams or improved service delivery in previous positions to grab our attention.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us quickly and you’ll have access to all the latest updates about the position and our company.
How to prepare for a job interview at TC Facilities Management
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of the Operations Support Manager role. Familiarise yourself with facilities management concepts, especially in cleaning and soft services. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and people management skills. Think of specific situations where you motivated a team or resolved conflicts. This is crucial since the role involves managing dispersed teams and ensuring high service standards.
✨Demonstrate Your Customer Service Mindset
Be ready to discuss how you've built strong relationships with clients or customers in the past. Share stories that illustrate your commitment to customer service and how you’ve gone above and beyond to meet expectations.
✨Understand Health & Safety Regulations
Brush up on Health & Safety and COSHH compliance regulations relevant to the role. Be prepared to discuss how you’ve ensured compliance in previous positions, as this is a key aspect of the job and shows your commitment to safety.
