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- Tasks: Lead and manage soft services operations across multiple sites in the North West.
- Company: Join TCFM, a leading facilities management company with over 60 years of experience.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Other info: Dynamic role with clear development pathways and a focus on continuous improvement.
- Why this job: Make a real impact while ensuring high standards of hygiene and safety.
- Qualifications: Experience in soft services FM and strong team management skills required.
The predicted salary is between 35000 - 35000 £ per year.
Salary: £35,000 + Car Allowance
Location: North West region (Manchester, Warrington, Bolton). Travel between sites required (driving licence essential due to remote locations).
About the Role
TCFM are seeking a Site Support Manager to support our soft services operations at large Distribution Centres across the North West region. You will be responsible for supporting the effective delivery of FM services across multiple sites, ensuring operational excellence and maintaining strong relationships with the customers.
If you are a Senior Mobile Supervisor looking to step into a position with a clear development pathway, please apply now.
Key Responsibilities
- Provide mobile leadership and management of soft services FM across multiple sites, working in partnership with customers and static Site Managers.
- Lead and manage large janitorial teams to deliver high standards of hygiene, cleanliness, and compliance.
- Deliver services in line with FM strategy, site service charters, and service level agreements.
- Act as the primary day-to-day interface between customers and service partners across sites.
- Ensure full compliance with Health & Safety, hygiene, and COSHH legislation, including audits and statutory requirements.
- Monitor, analyse, and report on KPIs and SLAs, using data to drive performance improvements.
- Support the management of staffing levels, recruitment, training, induction, and ongoing colleague development.
- Manage colleague relations in line with HR policies, promoting equality, diversity, and inclusion.
- Drive continuous improvement initiatives to enhance service delivery and customer engagement.
- Manage agreed FM projects in collaboration with the Project Team.
- Respond effectively to emergencies and urgent operational issues.
- Build, maintain, and develop strong customer relationships, adapting priorities to meet customer needs.
Health & Safety Champion
- Act as the local H&S lead on site, promoting a strong safety culture.
- Carry out regular site inspections, safety walks, and observations.
- Support completion and review of risk assessments, SOPs, and SSOW.
- Ensure incidents, near misses, and hazards are reported promptly and accurately.
- Support investigations by gathering facts, photos, statements, and evidence.
- Track and follow up corrective actions to closure.
- Support delivery and verification of H&S training and toolbox talks.
- Challenge unsafe behaviours and reinforce safe working practices.
- Act as the link between site teams and the central QHSE function.
- Support audits, client visits, and compliance reviews.
About You
We are looking for an experienced and strong supervisor/manager with a background in soft services FM. You will ideally bring:
- Proven operational experience within soft services FM or large-space cleaning environments (distribution centres desirable).
- Keen commercial awareness with the ability to analyse data and meet KPIs.
- Experienced in team management, colleague development and performance improvement.
- Confident communicator with the ability to influence and build trusted relationships.
- Proactive approach to problem-solving, prioritisation and service excellence.
- Strong commitment to delivering a safe, clean and compliant environment.
About TCFM
TCFM has been delivering high-quality cleaning and FM services for over 60 years. From our humble beginnings, we have grown into one of the UK’s leading facilities management companies, working with clients across a wide range of sectors. This is a role where you can make a real impact on one of our most important accounts, using your operational expertise and data insight to drive performance and deliver exceptional results.
Site Support Manager (North) in Manchester employer: TC Facilities Management
Contact Detail:
TC Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Support Manager (North) in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who might know about opportunities at TCFM. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching TCFM and its operations. Understand their values and how they deliver FM services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills during the interview. Be ready to share examples of how you've managed teams and improved service delivery in previous roles. We want to see your proactive approach in action!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the Site Support Manager position. Plus, it keeps you on their radar!
We think you need these skills to ace Site Support Manager (North) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Site Support Manager role. Highlight your background in soft services FM and any relevant achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role, focusing on your leadership experience and how you can enhance our operations across multiple sites.
Showcase Your Data Skills: Since we love data-driven decisions, mention any experience you have with KPIs and SLAs. Share examples of how you've used data to improve performance in previous roles – we want to see your analytical side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with TCFM!
How to prepare for a job interview at TC Facilities Management
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Site Support Manager. Familiarise yourself with TCFM's operations, especially in soft services FM. Brush up on relevant legislation like Health & Safety and COSHH, as well as key performance indicators (KPIs) that are crucial for the role.
✨Showcase Your Leadership Skills
As a Site Support Manager, you'll be leading teams across multiple sites. Prepare examples from your past experiences where you've successfully managed teams, improved performance, or resolved conflicts. Highlight your ability to build strong relationships with customers and colleagues alike.
✨Be Data Savvy
Since the role involves monitoring and analysing KPIs and SLAs, come prepared to discuss how you've used data to drive improvements in previous roles. Think of specific metrics you've worked with and how they impacted service delivery. This will show your keen commercial awareness and analytical skills.
✨Demonstrate Your Problem-Solving Skills
TCFM values a proactive approach to problem-solving. Prepare to discuss scenarios where you've faced operational challenges and how you tackled them. Emphasise your prioritisation skills and your commitment to service excellence, as these are key traits for the role.