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- Tasks: Lead and manage a key national account, driving operational excellence and team performance.
- Company: Join TCFM, a leading facilities management company with over 60 years of experience.
- Benefits: Enjoy a competitive salary, car allowance, private healthcare, and career development opportunities.
- Why this job: Make a real impact by using your skills to drive results and improve service delivery.
- Qualifications: Experience in managing large-scale operations and strong analytical skills required.
- Other info: National travel is part of the role, offering dynamic challenges and growth.
The predicted salary is between 42000 - 66000 £ per year.
Location: National UK (England & Scotland, travel to customer sites required)
Salary: £ per year, plus car allowance, private healthcare and benefits
Hours: 42 per week, Monday to Saturday
We’re looking for an experienced Operations Manager to take ownership of one of our most important national accounts. This is a high-profile role where you’ll manage the contract end-to-end, lead the team on the ground, and use performance data to make smart decisions that drive results.
We need someone who can combine operational expertise with a strategic mindset. You’ll monitor performance across multiple sites, spot trends in the data, and take action to ensure we deliver excellent service while meeting financial and compliance targets.
What You’ll Be Doing
- Overseeing all sites within the account and making sure operational standards are met
- Using performance data to identify trends, highlight issues, and drive improvements
- Leading, supporting, and coaching your Area Managers to deliver across KPIs
- Working closely with the Contract Director on reporting, planning, and key projects
- Ensuring P&L targets are achieved and cost efficiencies are identified
- Managing customer relationships, addressing escalations, and maintaining high satisfaction levels
- Conducting site visits to check standards, compliance, and safety
- Driving continuous improvement, sharing best practice, and embedding a culture of accountability
What We’re Looking For
- Proven experience managing large-scale operations, ideally in cleaning or FM
- Strong analytical skills with the ability to turn data into actionable insights
- Confident communicator with excellent stakeholder management skills
- Organised, proactive, and able to manage multiple priorities
- Knowledge of Health & Safety and COSHH regulations
- National travel required, including overnight stays
- Strong leadership skills and the ability to motivate teams to deliver results
- Comfortable using Excel and reporting tools to monitor performance
What You’ll Get
- Competitive salary up to £55000
- Car allowance
- Laptop & company phone
- Pension scheme
- Private health insurance
- Career development opportunities within a growing business
About TCFM
TCFM has been delivering high-quality cleaning and FM services for over 60 years. From our humble beginnings, we have grown into one of the UK’s leading facilities management companies, working with clients across a wide range of sectors. This is a role where you can make a real impact on one of our most important accounts, using your operational expertise and data insight to drive performance and deliver exceptional results.
Operations Manager in Leicester employer: TC Facilities Management
Contact Detail:
TC Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations Manager role. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their key accounts and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in making an impact.
✨Tip Number 3
Showcase your analytical skills during interviews. Be ready to discuss how you've used data to drive improvements in past roles. Bring examples of trends you've spotted and the actions you took to enhance performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operations Manager in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing large-scale operations and any relevant achievements that showcase your ability to drive results.
Showcase Your Analytical Skills: Since this role requires strong analytical skills, include examples of how you've used data to make decisions in previous roles. We want to see how you can turn numbers into actionable insights!
Communicate Clearly: In your cover letter, be clear and concise about why you're the perfect fit for this position. Use confident language and demonstrate your stakeholder management skills – we love a good communicator!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with TCFM.
How to prepare for a job interview at TC Facilities Management
✨Know Your Numbers
As an Operations Manager, you'll need to demonstrate your analytical skills. Brush up on key performance indicators (KPIs) relevant to the role and be ready to discuss how you've used data to drive improvements in past positions.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in the past. Think about specific situations where you motivated your team or resolved conflicts. This will help you illustrate your strong leadership skills during the interview.
✨Understand the Company Culture
Research TCFM and their approach to facilities management. Be prepared to discuss how your values align with theirs and how you can contribute to their culture of accountability and continuous improvement.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific operational challenges. Think through potential scenarios related to compliance, customer satisfaction, and performance monitoring, and prepare your responses to showcase your strategic mindset.
