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- Tasks: Lead and manage cleaning teams across multiple sites, ensuring high standards and compliance.
- Company: Join TCFM, a leading facilities management company with over 60 years of experience.
- Benefits: Competitive salary, career development opportunities, and a chance to make a real impact.
- Why this job: Be a key player in enhancing service delivery and building strong customer relationships.
- Qualifications: Experience in soft services FM and team management is essential.
- Other info: Dynamic role with opportunities for growth and a focus on safety and compliance.
The predicted salary is between 28000 - 42000 £ per year.
About The Role
Salary: £35,000
Location: Yorkshire region (Leeds, Wakefield, Sheffield & Doncaster)
Travel between sites required (driving licence essential due to remote locations)
Key Responsibilities
- Provide mobile leadership and management of soft services FM across multiple sites, working in partnership with customers and static Site Managers
- Lead and manage large janitorial teams to deliver high standards of hygiene, cleanliness, and compliance
- Deliver services in line with FM strategy, site service charters, and service level agreements
- Act as the primary day-to-day interface between customers and service partners across sites
- Ensure full compliance with Health & Safety, hygiene, and COSHH legislation, including audits and statutory requirements
- Monitor, analyse, and report on KPIs and SLAs, using data to drive performance improvements
- Support the management of staffing levels, recruitment, training, induction, and ongoing colleague development
- Manage colleague relations in line with HR policies, promoting equality, diversity, and inclusion
- Drive continuous improvement initiatives to enhance service delivery and customer engagement
- Manage agreed FM projects in collaboration with the Project Team
- Respond effectively to emergencies and urgent operational issues
- Build, maintain, and develop strong customer relationships, adapting priorities to meet customer needs
Health & Safety Champion
- Act as the local H&S lead on site, promoting a strong safety culture
- Carry out regular site inspections, safety walks, and observations
- Support completion and review of risk assessments, SOPs, and SSOW
- Ensure incidents, near misses, and hazards are reported promptly and accurately
- Support investigations by gathering facts, photos, statements, and evidence
- Track and follow up corrective actions to closure
- Support delivery and verification of H&S training and toolbox talks
- Challenge unsafe behaviours and reinforce safe working practices
- Act as the link between site teams and the central QHSE function
- Support audits, client visits, and compliance reviews
About You
We are looking for an experienced and strong supervisor / manager with a background in soft services FM. You will ideally bring:
- Proven operational experience within soft services FM or large-space cleaning environments (distribution centres desirable).
- Keen commercial awareness with the ability to analyse data and meet KPIs.
- Experienced in team management, colleague development and performance improvement.
- Confident communicator with the ability to influence and build trusted relationships.
- Proactive approach to problem-solving, prioritisation and service excellence.
- Strong commitment to delivering a safe, clean and compliant environment.
About TCFM
TCFM has been delivering high-quality cleaning and FM services for over 60 years. From our humble beginnings, we have grown into one of the UK's leading facilities management companies, working with clients across a wide range of sectors. This is a role where you can make a real impact on one of our most important accounts, using your operational expertise and data insight to drive performance and deliver exceptional results.
Site Support Manager in Doncaster employer: TC Facilities Management
Contact Detail:
TC Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Support Manager in Doncaster
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who know TCFM. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of soft services FM. Be ready to discuss how you've managed teams and improved performance in past roles. We want to see your passion for delivering high standards!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you tackled operational issues or improved service delivery. We love candidates who can think on their feet and adapt to challenges!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at TCFM.
We think you need these skills to ace Site Support Manager in Doncaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Site Support Manager role. Highlight your experience in soft services FM and team management, as these are key for us. Use specific examples that showcase your skills in leading teams and improving performance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your commercial awareness and how you’ve successfully managed KPIs in the past. Keep it engaging and personal – we want to get to know you!
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your proactive approach to problem-solving. Share examples of how you've tackled challenges in previous roles, especially in maintaining compliance and safety standards. We love candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at TC Facilities Management
✨Know Your FM Basics
Make sure you brush up on your knowledge of facilities management, especially soft services. Understand the key responsibilities outlined in the job description, like compliance with Health & Safety and COSHH legislation. This will show that you're not just familiar with the role but also genuinely interested in it.
✨Showcase Your Leadership Skills
As a Site Support Manager, you'll be leading large teams. Prepare examples from your past experiences where you've successfully managed teams, improved performance, or handled conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Data-Driven Mindset
Since the role involves monitoring KPIs and SLAs, be ready to discuss how you've used data to drive improvements in previous roles. Bring specific examples of how you analysed data to enhance service delivery or customer engagement. This will demonstrate your keen commercial awareness.
✨Build Rapport with Interviewers
Remember, communication is key! Practice building rapport during the interview by being friendly and engaging. Ask insightful questions about the company culture and their approach to team management. This not only shows your interest but also helps you assess if the company is the right fit for you.