Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a national account in the leisure and health club sector, ensuring top-notch service delivery.
- Company: Join TCFM, a leading facilities management company with over 60 years of experience.
- Benefits: Enjoy a competitive salary, car allowance, free gym membership, and pension scheme.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in managing large contracts and strong customer relationship skills required.
- Other info: Great opportunities for ongoing development and career progression.
The predicted salary is between 50000 - 55000 £ per year.
We are recruiting an experienced National Account Manager to take overall responsibility for a large, high-profile national contract within the leisure and health club sector. This role combines strong operational oversight with a clear customer account focus, ensuring the contract delivers against commercial objectives, service expectations, and long-term partnership goals. You will act as the primary senior contact for the customer while leading and developing colleagues across multiple sites nationwide. This is a senior leadership role suited to someone comfortable balancing strategic account management with hands-on operational delivery.
Key Responsibilities
- Overall accountability for the performance of a national customer account across multiple locations
- Act as the senior point of contact for the customer, building trusted and effective working relationships
- Lead, support, and develop regional and site-based colleagues to deliver consistent service standards
- Ensure delivery against contractual KPIs, SLAs, and agreed performance measures
- Maintain strong control of financial performance, including budgets, forecasting, and cost management
- Drive continuous improvement, innovation, and best practice across the contract
- Identify opportunities to strengthen the customer relationship and support contract retention and growth
- Ensure full compliance with health & safety, HR, and company policies and procedures
- Provide clear, accurate reporting and performance updates to internal and customer stakeholders
- Act as the senior escalation point for operational and customer-related matters
About You
We are looking for an experienced and adaptable leader with a strong background in managing large contracts and multi-site operations. You will ideally bring:
- Experience operating at Contract Manager, Senior Contract Manager, or Regional Director level
- A proven track record of managing complex, multi-site contracts
- Strong commercial awareness with the ability to balance service delivery and financial performance
- Excellent customer relationship and stakeholder management skills
- The ability to lead change, improve performance, and develop colleagues
- Experience within leisure, hospitality, or a similar customer-focused environment (desirable but not essential)
What We Offer
- Salary of £50,000 – £55,000
- Car allowance
- Free gym / health club membership
- Company Pension Scheme
- Ongoing development and progression opportunities
- The opportunity to lead a significant national contract within a growing organisation
TCFM has been delivering high-quality cleaning and FM services for over 60 years. From our humble beginnings, we have grown into one of the UK’s leading facilities management companies, working with clients across a wide range of sectors. This is a role where you can make a real impact on one of our most important accounts, using your operational expertise and data insight to drive performance and deliver exceptional results.
National Account Manager in Birmingham employer: TC Facilities Management
Contact Detail:
TC Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the leisure and health club sector. Attend industry events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience as a National Account Manager. This will help you tailor your responses and show them you’re the perfect fit for their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in managing large contracts and multi-site operations makes you the ideal candidate. Highlight specific achievements that demonstrate your ability to drive performance and build strong customer relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. So, get your application in and let’s make some magic happen!
We think you need these skills to ace National Account Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the National Account Manager role. Highlight your experience in managing large contracts and multi-site operations, as well as any relevant achievements that showcase your commercial awareness and customer relationship skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples from your past that demonstrate your ability to balance operational delivery with strategic account management.
Showcase Your Leadership Skills: Since this is a senior leadership role, make sure to emphasise your experience in leading and developing teams. Share stories that illustrate how you've successfully managed change and improved performance in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at TC Facilities Management
✨Know Your Numbers
As a National Account Manager, you'll need to demonstrate your understanding of financial performance. Brush up on key metrics like KPIs and SLAs relevant to the leisure and health club sector. Be ready to discuss how you've managed budgets and driven profitability in previous roles.
✨Showcase Relationship Building Skills
This role is all about building trusted relationships with customers. Prepare examples of how you've successfully developed partnerships in the past. Think about specific challenges you faced and how you overcame them to strengthen those connections.
✨Demonstrate Leadership Experience
You'll be leading teams across multiple sites, so it's crucial to highlight your leadership style. Share stories that showcase your ability to motivate and develop colleagues, especially in high-pressure situations. Be prepared to discuss how you handle conflict and drive team performance.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Prepare for questions like how you'd handle a drop in service standards or a dissatisfied customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
