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For Companies At a Glance
- Tasks: Lead a large team to deliver top-notch facilities management services across multiple sites.
- Company: Join TC Facilities Management, a leading provider with over 60 years of experience.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Why this job: Make a real impact by driving performance and enhancing service quality.
- Qualifications: Experience in managing large teams and understanding of KPIs and health & safety regulations.
- Other info: Dynamic role with travel between sites and a focus on continuous improvement.
The predicted salary is between 38000 - 40000 £ per year.
Location: Covering Crawley, Weybridge, Camberley, Merton & Bognor Regis
Shift Pattern: 5 from 7 days (including weekends)
Hours: 40 per week
Salary: £38,000 - £40,000 + car allowance
Contract: Permanent
The Role
We are looking for an experienced Operations Support Manager to join us on a busy Distribution Centre contract. This is a key leadership role, responsible for delivering a high-quality FM service across multiple sites, working in partnership with our customer.
You will lead from the front, driving standards, performance and engagement across a large janitorial team, ensuring we consistently deliver a safe, compliant and customer-focused service. You will have full operational oversight, including performance management, service delivery, financial control and continuous improvement, while acting as the main interface between site teams, supply partners and the customer.
What You’ll Be Responsible For
- Providing strategic leadership across multiple sites, leading large soft services teams.
- Ensuring delivery of a safe, compliant and high-quality cleaning service in line with H&S and COSHH legislation.
- Driving service performance in line with SLAs, KPIs and the site service charter.
- Managing colleague engagement, recruitment, performance and development.
- Owning colleague relations matters in line with HR policy.
- Monitoring service partner performance and holding teams accountable for standards.
- Financial tracking and reporting to ensure services are delivered within budget.
- Leading audits, statutory compliance and maintaining legal standards.
- Identifying and delivering efficiency improvements and service enhancements.
- Acting as the key day-to-day contact for the customer and maintaining strong, professional relationships.
- Supporting and delivering FM projects as agreed with the project team.
- Responding effectively to operational challenges and emergencies.
- Coaching and developing managers and supervisors to raise overall performance.
- Driving a culture of accountability, respect and continuous improvement.
This role requires regular travel between sites, so a full UK driving licence is essential.
About You
We are looking for someone who:
- Has experience managing large teams within a service delivery or FM environment.
- Is confident managing remotely across multiple locations.
- Understands KPIs, data and how to use them to drive performance.
- Has strong working knowledge of Health & Safety and COSHH.
- Builds strong, credible customer relationships.
- Is commercially aware and comfortable managing budgets.
- Can lead through change and bring colleagues with them.
- Deals with performance issues quickly, fairly and constructively.
- Most importantly, you’ll be someone who takes ownership, prioritises the customer, and sets high standards for yourself and your colleagues.
About Us
TC Facilities Management (TCFM) started over 60 years ago with a simple vision to provide high quality services to businesses. From those beginnings, we’ve grown into one of the UK’s leading providers in our sector. We rely on our colleagues to deliver exceptional service, and every role plays a part in our continued success. Join us, and your contribution will be recognised, valued and supported.
Locations
Operations Support Manager in Croydon, Surrey employer: TC Facilities Management Limited
Contact Detail:
TC Facilities Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager in Croydon, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to service delivery and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to managing large teams and driving performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your achievements.
✨Tip Number 4
Don't forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Operations Support Manager in Croydon, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience, especially in managing large teams and service delivery, as this is key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Operations Support Manager role. Share specific examples of how you've driven performance and managed budgets in previous roles.
Showcase Your Achievements: Quantify your successes! Whether it's improving KPIs or leading successful projects, we want to see how you've made a difference in your past positions. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TC Facilities Management Limited
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Support Manager. Familiarise yourself with the specific challenges of managing large teams and service delivery in a facilities management context. This will help you speak confidently about how your experience aligns with their needs.
✨Demonstrate Your Leadership Skills
Be ready to share examples of how you've successfully led teams in the past. Highlight your ability to drive performance, manage colleague engagement, and handle HR matters. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your leadership style.
✨Showcase Your Financial Acumen
Since the role involves financial tracking and reporting, prepare to discuss your experience with budgets and KPIs. Bring specific examples of how you've managed costs or improved service efficiency in previous roles. This will demonstrate your commercial awareness and ability to deliver within budget.
✨Build Rapport with the Interviewers
Remember, this is not just about your qualifications; it's also about fit. Engage with your interviewers by asking insightful questions about their operations and culture. Show genuine interest in their work and how you can contribute to their success. Building a connection can set you apart from other candidates.