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- Tasks: Lead a diverse team to ensure high-quality service at motorway services.
- Company: Join a top Facilities Management company with over 60 years of experience.
- Benefits: Competitive pay, opportunities for growth, and a supportive work environment.
- Why this job: Make a real impact while developing your leadership skills in a dynamic setting.
- Qualifications: Strong leadership skills and a focus on customer satisfaction required.
- Other info: Flexible shifts and a chance to work with well-known brands.
The predicted salary is between 28000 - 42000 £ per year.
A new exciting opportunity has arisen for a full-time site manager to join our growing team, a leading Facilities Management company working with a prestigious client.
Location: Frankley, B32 4AR
Shifts: 40 hours a week, 5 days over 7 on rota (including weekends) 06:00-15:00, 13:00-22:00 and 08:00-17:00.
Pay rate: £14.00 per hour
Please note you will need your own transport to get to site for some 6am starts.
This will be a full-time role working 40 hours per week across a 5 out of 7 working patterns (including evenings and weekends) where flexibility is vital to be successful within this role.
In this role, you'll need strong leadership skills, a focus on customer satisfaction, and the ability to manage a diverse team in a fast-paced, customer-facing environment. If you're looking for a rewarding position with plenty of variety and the chance to make a real impact, we'd love to hear from you.
Key Responsibilities:
- Oversee the day-to-day operations at the motorway services, ensuring the site runs smoothly and customers receive high-quality service.
- Act as a point of contact between the client, service providers, and the site team to ensure clear communication and efficient operations.
- Monitor and report on service delivery standards and key performance indicators, ensuring alignment with both internal and client expectations.
- Support continuous improvement initiatives to enhance service delivery, customer satisfaction, and operational efficiency.
- Ensure all health, safety, and compliance requirements are met, including training staff in relevant procedures and policies.
- Foster a positive working environment, ensuring all team members are trained, supported, and engaged in their roles.
- Handle day-to-day employee relations matters, working with HR to address issues and maintain a respectful, professional workplace.
- Respond promptly and effectively to customer concerns, service issues, or emergencies to maintain a high level of service.
- Build and maintain strong relationships with both customers and service providers to ensure smooth operations and high customer satisfaction.
- Lead by example, coaching and supporting the team to meet their individual and collective goals.
- Adapt to changing circumstances and customer needs, taking initiative to overcome obstacles and ensure high standards are consistently met.
- Promote best practices across the team and share knowledge to support continuous improvement.
About Us:
A privately owned, professionally run business operating for over 60 years, employing over 2,400 colleagues across over 1800 sites nationwide. Currently sit within the top 2% of all cleaning and security providers with a turnover of 76+ million.
Our services include Cleaning, Security, Specialist, and FM services. We are passionate about delivering a personable and reliable service and work within multiple industries.
Why should you apply?
- To join a flourishing company that will give you the opportunity to grow, develop and refine your leadership skills.
- To become a valuable leader in our team, showcasing your knowledge and skill set.
- To have an opportunity to be recognised and make a difference within a large FM company.
Cleaning Supervisor in Birmingham employer: TC Facilities Management Limited
Contact Detail:
TC Facilities Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Supervisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. Attend industry events or join online forums where you can meet potential employers and showcase your leadership skills.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission of delivering high-quality service and customer satisfaction.
✨Tip Number 3
Showcase your adaptability! In your conversations, highlight examples of how you've successfully managed diverse teams and adapted to changing circumstances in fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Cleaning Supervisor in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Cleaning Supervisor role. Highlight your leadership abilities and any relevant experience in facilities management to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your customer service focus and ability to manage diverse teams.
Showcase Your Flexibility: Since this role requires working various shifts, let us know about your availability and willingness to adapt. Mention any previous experience with flexible working hours to show you're ready for the challenge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at TC Facilities Management Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, services, and the specific role you’re applying for. This will not only help you answer questions more effectively but also show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Cleaning Supervisor, strong leadership is key. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or improved service delivery. Be ready to discuss how you can foster a positive working environment and support your team’s development.
✨Demonstrate Customer Focus
Customer satisfaction is crucial in this role. Think of instances where you went above and beyond to meet customer needs or handled complaints effectively. Highlighting these experiences will show that you understand the importance of maintaining high service standards.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Prepare for questions like how you would handle an emergency situation or manage a dissatisfied customer. Practising your responses will help you feel more confident during the interview.
