At a Glance
- Tasks: Assist customers with welding supplies, process orders, and provide aftersales support.
- Company: Join a growing supplier of welding and industrial equipment in a friendly team.
- Benefits: Enjoy a competitive salary, performance bonuses, and a company pension.
- Other info: Full-time role with Monday to Friday hours and great career progression opportunities.
- Why this job: No cold calling! Help customers while developing your skills in a supportive environment.
- Qualifications: Interest in welding or industrial supplies is a plus; training provided.
The predicted salary is between 24000 - 36000 £ per year.
Overview
TBWS Welding Supplies Ltd is a growing supplier of welding and industrial equipment. We’re looking for an enthusiastic Sales & Customer Service Advisor to join our friendly team in Camberley. This is a reactive, office-based role handling incoming customer enquiries – no cold calling or commission-based sales. You’ll provide product advice, process orders, and offer aftersales support such as troubleshooting equipment issues and arranging returns. Experience or interest in welding or industrial supplies would be a strong advantage, though full product training will be provided for the right candidate. You’ll play a key part in maintaining TBWS’s reputation for excellent service and technical knowledge.
What You’ll Do
- Advise customers on welding and industrial products by phone and email
- Process orders and invoices using Xero
- Provide technical and customer support, including returns
- Take payments and assist at our trade counter
What We Offer
- Competitive salary + performance-related bonus
- Monday–Friday, 9am–5pm – no weekends or evenings
- Company pension
- Full training and career progression opportunities
Job Details
Camberley | Full-Time | Permanent | Monday–Friday
Requirements
- Experience or interest in welding or industrial supplies is advantageous
- Strong customer-focused and technically minded
- Ability to provide product advice, process orders, and offer aftersales support
If you’re customer-focused, technically minded, and eager to join a supportive, growing business, apply today by sending your CV and short cover letter to accounts@tbws.co.uk.
Sales & Customer Service Advisor (Welding Supplies) in Guildford employer: TBWS Welding Supplies Ltd
At TBWS Welding Supplies Ltd, we pride ourselves on being a supportive and dynamic employer in Camberley, offering a friendly work environment where your contributions are valued. With competitive salaries, a performance-related bonus, and comprehensive training, we empower our employees to grow their careers while enjoying a healthy work-life balance with no weekend or evening shifts. Join us to be part of a team that is committed to excellence in customer service and technical expertise in the welding industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service Advisor (Welding Supplies) in Guildford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TBWS Welding Supplies. Understand their products and values so you can show genuine interest and ask insightful questions.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you’ve provided excellent service or solved problems. Be ready to share these during your chat.
✨Tip Number 3
Show your enthusiasm for welding supplies! Even if you’re not an expert yet, express your eagerness to learn. Mention any relevant interests or experiences that could relate to the industry.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds!
We think you need these skills to ace Sales & Customer Service Advisor (Welding Supplies) in Guildford
Some tips for your application 🫡
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Make it personal and show us why you're excited about the Sales & Customer Service Advisor role. Mention any relevant experience or interest in welding supplies to grab our attention.
Tailor Your CV:Don’t just send us a generic CV! Tailor it to highlight your customer service skills and any technical knowledge you have. We want to see how your background fits with what we do at TBWS Welding Supplies.
Show Your Enthusiasm:We love candidates who are genuinely excited about the role! In your application, let us know why you want to work with us and how you can contribute to our friendly team in Camberley.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and get back to you quickly.
How to prepare for a job interview at TBWS Welding Supplies Ltd
✨Know Your Stuff
Familiarise yourself with welding supplies and industrial equipment. Even if you don’t have direct experience, showing a genuine interest and understanding of the products will impress the interviewers. Brush up on common welding terms and equipment types to demonstrate your enthusiasm.
✨Customer Service Mindset
Since this role is all about handling customer enquiries, think about your past experiences in customer service. Prepare examples that showcase your ability to resolve issues, provide support, and maintain a positive attitude. This will highlight your customer-focused approach.
✨Practice Makes Perfect
Rehearse common interview questions related to sales and customer service. Think about how you would handle specific scenarios, like troubleshooting an equipment issue or processing an order. Practising your responses will help you feel more confident during the actual interview.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the training process, team dynamics, or how success is measured in the role. This shows your interest in the position and helps you gauge if it’s the right fit for you.
