Senior Software Engineer - Platform Engineering/SRE San Francisco, CA, United States (or US Remote)

About Mux

Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better.

We’re committed to building a healthy team that welcomes diverse backgrounds and experiences. We want people who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to improve the people around them.

You’ll join a tight-knit team with experience at places like Google, YouTube, Twitch, Reddit, Zencoder, Fastly, and more. Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed, the premiere conference for video engineers in the world.

We’re backed by top investors like Coatue, Accel, Andreessen Horowitz, and Y Combinator. You’ll get to work with amazing companies: hundreds of startups, plus Strava, Patreon, Vimeo, Robinhood, PBS, and Equinox. Customers, large and small, love working with us and love our team.

We are building something big together. We’d love to hear from you!

About the Role

As a Senior Software Engineer for the Platform Engineering Team at Mux, you will be a contributor to the design and operation of the infrastructure that powers Mux’s high traffic, distributed platforms in addition to our build and deployment systems. Our Platform Engineering team works cross-functionally to ensure that services are scalable, reliable and easy to operate. We invest in infrastructure, automation and tooling that reduces friction for engineers to build, develop and manage our products.

We’re looking for the ideal Engineer who will enjoy the fast-paced nature of a startup, and has a strong record of building scalable infrastructure and CI/CD systems through partnerships with product engineering teams. If you have a passion for Kubernetes, automation, learning, challenging and bettering your peers, you are a good fit for our team!

What You’ll Do

• Participate in the design and deployment of major shared container orchestration infrastructure components to meet the growing demands of the distributed systems powering our products.
• Improve the usability of our platform services and CI/CD systems through tooling and automation to drive the velocity of our product engineering teams.
• Lead cross-functional projects with other engineering teams and contribute to strategic roadmap initiatives.
• Debug production issues across applications and services at all layers of the infrastructure stack.
• Evolve our engineering standards and processes.
• Champion best practices for availability, reliability, capacity planning, incident management, and production readiness.

Who You Are

• Expertise in building and scaling business-critical Kubernetes infrastructure through all phases of the cluster lifecycle.
• Software engineering skills for developing tools and automation solutions with Go.
• Proven experience with Infrastructure as Code and CI/CD systems using technologies like Bazel, Terraform, and Argo CD/Workflows/Rollouts.
• Deep knowledge of engineering fundamentals such as TCP/UDP, HTTP, TLS, DNS, and Linux system administration.
• Ability to evolve infrastructure platforms through shared service abstractions and automation, creating a seamless user experience for our development teams.
• Healthy, respectful relationships to support all of our partner teams such as Product, Analytics and Developer Experience.
• Proficiency in implementing and utilizing infrastructure observability and monitoring tools (Grafana Cloud, Prometheus, OpenTelemetry, eBPF).

Nice to have:

• Managing a monorepo repository.
• Event streaming platforms or data pipelines (Apache Kafka).
• Distributed databases (CockroachDB, ClickHouse).
• Experience with edge networking and service mesh (Envoy, Cilium or similar).

In our commitment to provide transparency with candidates, we openly share base pay ranges for all job postings within the United States, regardless of the state. These pay ranges are established using standardized criteria, including job function, level, and location. They’re also benchmarked against similar companies in a similar stage of growth. The starting base pay for this position is between $185K-$225K. Actual pay is influenced by various factors such as location, skills, depth of experience, and internal equity.

If you don’t have all of these requirements but think your experience could be a great fit, that’s okay! Please apply and we can talk about what’s most needed in the role.

You’d join an amazing team from places like Google/YouTube, Amazon/Twitch, Facebook/Oculus, Reddit, Brightcove, Bain, and the BBC. We have a supportive culture that cares about both excellent work and work-life balance. We are remote-equal, with an office space in Downtown San Francisco and London.

• Flexible PTO + 11 company holidays.
• Weekly no-meeting days + quarterly focus weeks.
• Healthy work-life balance encouraged.
• Competitive health, dental, and vision insurance (100% employee and 65% dependent premium coverage).
• Fully funded fertility benefits.
• HSA available, compatible with high deductible plan only ($100 per single employee/month & $200 per family/month employer contribution).
• FSA available.
• Short-term and long-term disability insurance.
• Group life insurance.
• Employee Assistance Program (EAP).
• Medical support concierge service.
• 401(k).
• Paid parental leave.
• Investment in career growth through professional development stipend.
• Reimbursements for headphones, cell phones, device upgrades, and SVoD services of Mux customers.
• Lunch reimbursement program.

Mux is an Equal Opportunity employer committed to building a diverse company. We believe diversity makes us better, and we strive to be inclusive and equitable. That’s why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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