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For Companies At a Glance
- Tasks: Lead product management for Salesforce solutions, driving market research and customer engagement.
- Company: Join Vonage, a leader in cloud communications, bridging tech and business needs.
- Benefits: Enjoy unlimited paid leave, private medical, and a supportive team culture.
- Why this job: Shape the future of communication products while collaborating with diverse teams.
- Qualifications: 5+ years in product management with strong Salesforce knowledge required.
- Other info: Opportunity to influence product strategy and work with cutting-edge technology.
The predicted salary is between 54000 - 84000 £ per year.
Role: Salesforce Dedicated Product Manager responsible for SCV, BYOC-CCaaS, dialler/connect, external routing and Log a Call.
Vonage Product Management Mission: We bridge technology and the business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge and competitive awareness to collaborate with and lead efforts to envision, design, develop and execute state-of-the-art products and features. Our output changes the communications game.
Why this role matters
Reporting to the Director, AI and Contact Center, Product Management, you will be a critical member of the product management team, who together encompass our core CCaaS product, including but not limited to; Service Cloud Voice, Bring your own CCaaS, IVR, Omnichannel, Sales Dialer, AI Virtual Assistant, Call Logging, Dashboards, Statistics and Reports, WFM integrations and our key integrations with Salesforce.
You will own the Salesforce part of our portfolio and will have the opportunity to influence our overall product strategy.
What you will do
Market Research and Customer Interface
- Work closely with our existing customer base to present our vision, understand their needs and use cases, and partner with them throughout the feature delivery process.
- Work closely with key user groups to drive shared learning and collaboration through our community.
- Work with prospective customers and sales teams on opportunity analysis, proposal development and bids to address specific customer needs.
- Competitive analysis specifically around the Salesforce ecosystem and verticals to articulate where our solution is positioned to win.
- Be the voice of Salesforce within Vonage and vice versa.
Product Life Cycle Management
- Help develop the strategic direction of your business area, aligning with our business goals.
- Articulate business value propositions.
- Elicit requirements from internal and external stakeholders, document requirements for development teams and prioritization.
- Collaborate with key internal stakeholders to deliver the roadmap.
- Analyze pricing scenarios, competitive differentiators, and innovative technology solutions to enhance existing products and identify new market opportunities.
- Instill the voice of the customer throughout the organization.
- Assist with sales enablement. Help develop or contribute to the product collateral – FAQ documentation, white papers and customer success stories.
Go-to-Market & Revenue Generation
- Collaborate with Alliances, Marketing, Sales, Account Management and Business Operations to develop and drive product-specific go-to-market strategies.
- Determine the most effective packaging, pricing and positioning for products; work with product marketing to create and develop product messaging.
- Present and support customer webinars.
- Understand and nurture the relationship with Salesforce.
- Keep up to date with new Salesforce products and enhancements and monetize them for Vonage.
What you will bring
- Very strong knowledge of Salesforce service and sales clouds.
- Strong understanding of, but not limited to, omniflow, apex, APIs, packaging and appexchange.
- Ideally implementation experience of Service Cloud Voice.
- Knowledge of contact center business challenges.
- Strong experience in delivering and growing successful products, ideally in the cloud communications space.
- Strong experience in Agile Development practices.
- Excellent written and verbal communication skills.
- Understanding of the competitive and upcoming technology landscape.
What is required for application
Required
- Fluency in English.
- 5+ years’ experience in product management, professional services or sales engineering in a Salesforce setting.
- 3+ years’ contact center experience.
- SaaS knowledge.
- Additional contact center software experience e.g. knowledge management, WFM.
- Understanding of LLMs and Generative AI.
What is in it for you
Example benefits (variable by location)
- Thriving and dynamic working environment – a collaborative team who support each other and celebrate each others’ victories.
- Unlimited paid annual leave.
- Company pension/401k.
- Life insurance.
- Cycle to work scheme.
- Payroll Giving for Charities.
- Private Medical.
- Enhanced Maternity and Paternity Leave.
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Senior Product Manager - Salesforce CC employer: Tbwa Chiat/Day Inc
Contact Detail:
Tbwa Chiat/Day Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager - Salesforce CC
✨Tip Number 1
Familiarize yourself with the latest Salesforce features and updates. Being knowledgeable about new products and enhancements will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the Salesforce ecosystem. Attend relevant webinars, join online forums, or participate in local meetups to connect with others who can provide insights and potentially refer you to opportunities at Vonage.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed product lifecycles in previous roles. Highlight your experience with Agile practices and how you've collaborated with cross-functional teams to deliver impactful products.
✨Tip Number 4
Understand the competitive landscape of cloud communications and contact centers. Be ready to articulate how Vonage's offerings stand out in the market and how you can contribute to enhancing their product strategy.
We think you need these skills to ace Senior Product Manager - Salesforce CC
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Highlight your relevant experience in product management, especially within the Salesforce ecosystem.
Tailor Your CV: Customize your CV to reflect your experience with Salesforce service and sales clouds, as well as any contact center experience. Use specific examples that demonstrate your ability to manage products and collaborate with cross-functional teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for product management and your understanding of the communications landscape. Mention how your skills align with Vonage's mission and how you can contribute to their product strategy.
Showcase Your Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure that your application materials are clear, concise, and free of errors. Consider including examples of how you've effectively communicated with stakeholders in previous roles.
How to prepare for a job interview at Tbwa Chiat/Day Inc
✨Showcase Your Salesforce Expertise
Make sure to highlight your strong knowledge of Salesforce service and sales clouds during the interview. Be prepared to discuss specific features, such as omniflow, apex, and APIs, and how you've utilized them in past roles.
✨Demonstrate Market Understanding
Be ready to talk about your experience with market research and customer interface. Share examples of how you've engaged with customers to understand their needs and how that influenced product development.
✨Discuss Product Lifecycle Management
Prepare to explain your approach to product lifecycle management. Discuss how you've articulated business value propositions, elicited requirements, and collaborated with stakeholders to deliver successful products.
✨Emphasize Agile Development Experience
Since strong experience in Agile Development practices is required, be sure to provide examples of how you've applied Agile methodologies in your previous roles. Highlight any specific projects where Agile contributed to successful outcomes.
