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- Tasks: Lead the management of OKTA services, ensuring top-notch support and security for users.
- Company: Join WPP, a global leader in creative transformation with over 115,000 talented individuals worldwide.
- Benefits: Enjoy a vibrant culture, unparalleled project opportunities, and the chance to work with passionate people.
- Why this job: Be part of a transformative team driving innovation in identity management and enhancing user experiences.
- Qualifications: Strong understanding of IDAM solutions like OKTA, Azure AD, and experience in global environments required.
- Other info: Embrace a collaborative and optimistic culture that celebrates creativity and diverse perspectives.
The predicted salary is between 43200 - 72000 £ per year.
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.
We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.
WPP and our award-winning agencies work with most of the world\’s biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.
Why we\’re hiring:
WPP is at the forefront of the marketing and advertising industry\’s largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This team will play a crucial role in enabling the ongoing transformation of our agencies and functions.
To support and manage OKTA, Directory Services in design, development, deployment, integrations and where required, migrations to IDAM platforms, with the objective of maximising security, organisational collaboration and lifecycle automation whilst delivering a first-class end user experience to employees, partners, and clients across the WPP global group. You will help enable OKTA Platform Engineers to support the business effectively and securely while innovating the OKTA environment.
What you\’ll be doing:
- Assist in the management of a new in-house OKTA technical support function delivering to a large and extremely diverse user base
- Liaison with internal OpCo and external customers from a support perspective delivering a first-class service experience
- Liaison with identity engineering teams to ensure a bridge between support and engineering for a variety of build and migration projects from legacy identity systems
- Aid definition and implementation of a rigorous global JML process to ensure robust and timely access management
- Standardisation of configuration across all deployments, aligned to best practices
- Ensure that audit standards are adhered to in relation to attestations and management of identities and service accounts
- To work with the Information Security teams to maximise the security of policies and solutions and provide support for any ongoing remediations or investigations
- Provide reporting on all aspects of the OKTA & Directory Services environments for security and audit requirements
- Provide IDAM support services and 2nd line support to our CoE and user community
- Assist in the implementation of strategic IDAM objectives in conjunction with the IDAM Architects
- Management and review of all Identity documentation with consolidation into one strategic storage solution
- To maintain CMDB & Service Catalogue & technical items relating to IDAM configuration items
- Drive the IDAM Change Management process, ensuring change control processes are followed, minimising service disruption
What you\’ll need:
- A good understanding of IDAM solutions, in particular: OKTA, Azure AD, Active Directory, G-Suite, AWS
- An understanding of SSO implementations including SAML/OpenID integrations is preferred
- Technical experience in IDAM support & implementations
- Product management
- Knowledge of AD/LDAP, AAD, AADC, SCCM, Citrix, Okta, Group Policy
- Experience of working in global, complex environments
- Problem and Service Management
- Define and track service delivery KPIs, reporting on performance to internal stakeholders
- Ability to take ownership of service incidents, ensuring timely resolution and effective communication with stakeholders
- Great verbal & written communication & interpersonal skills
- Good problem-solving, abstraction & critical-thinking skills
- Pragmatic approach, proactivity & autonomy
Who you are:
You\’re open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.
You\’re optimistic: We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You\’re extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we\’ll give you:
Passionate, inspired people – We promote a culture of people that do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
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OKTA Identity Service Management Lead employer: Tbwa Chiat/Day Inc
Contact Detail:
Tbwa Chiat/Day Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OKTA Identity Service Management Lead
✨Tip Number 1
Familiarize yourself with the specific IDAM solutions mentioned in the job description, especially OKTA, Azure AD, and Active Directory. Having hands-on experience or relevant certifications can significantly boost your confidence during discussions.
✨Tip Number 2
Network with current or former employees of WPP to gain insights into the company culture and the specific challenges they face in identity management. This can help you tailor your approach and demonstrate your understanding of their needs.
✨Tip Number 3
Prepare to discuss your experience with SSO implementations and how you've handled service incidents in the past. Be ready to share specific examples that highlight your problem-solving skills and ability to communicate effectively with stakeholders.
✨Tip Number 4
Showcase your collaborative mindset by thinking of ways you can contribute to a diverse team environment. Highlight any previous experiences where you successfully worked with cross-functional teams to achieve common goals.
We think you need these skills to ace OKTA Identity Service Management Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the OKTA Identity Service Management Lead position. Tailor your application to highlight relevant experiences and skills that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with IDAM solutions, particularly OKTA, Azure AD, and Active Directory. Provide specific examples of how you've successfully managed similar projects or supported diverse user bases in the past.
Showcase Communication Skills: Since great verbal and written communication skills are essential for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully communicated with stakeholders in previous roles.
Express Your Collaborative Spirit: WPP values inclusivity and collaboration. In your application, share instances where you've worked as part of a team to achieve extraordinary results. Highlight your openness to new ideas and partnerships, which aligns with WPP's culture.
How to prepare for a job interview at Tbwa Chiat/Day Inc
✨Understand the Role of OKTA
Make sure you have a solid understanding of OKTA and its role in identity management. Be prepared to discuss your experience with IDAM solutions, particularly how you've implemented or supported OKTA in previous roles.
✨Showcase Your Problem-Solving Skills
WPP values problem-solving abilities. Prepare examples from your past experiences where you successfully resolved complex issues, especially in global environments. Highlight your critical-thinking skills and how they contributed to effective service management.
✨Communicate Effectively
Since the role involves liaising with various teams and stakeholders, practice articulating your thoughts clearly. Demonstrate your verbal and written communication skills by being concise and relevant during the interview.
✨Emphasize Collaboration and Inclusivity
WPP is looking for candidates who are open and collaborative. Share examples of how you've worked effectively in diverse teams and how you value different perspectives. Show that you can contribute to a culture of inclusivity.
