Fulfilment Manager in Falkirk

At TBCo, we create design-led, sustainable products for home, fashion and gifting, loved by customers around the world. We are an independent, B Corp-certified brand, on a mission to make an impact through statement design and responsible retail. We are now looking for a Fulfilment Manager to join our incredible team on an initial 1 year fixed term contract.

Are you a highly organised and proactive individual with a keen eye for detail? Do you thrive in a fast-paced environment where you can make a real impact? If so, we are looking for you.

TBCo is seeking a talented Fulfilment Manager to join our dynamic team in Leith, Edinburgh.

What You’ll Do

• Warehouse Management and Operations
  • Oversee all warehouse operations including goods-in, storage, picking, packing, and dispatch.
  • Ensure all customer orders are fulfilled accurately and within agreed SLAs.
  • Monitor and improve productivity, accuracy, and workflow efficiency.
  • Manage workload planning to meet daily/weekly and seasonal order volume fluctuations.
  • Establish measurable KPIs and team targets, track performance against them, and lead initiatives to improve results across all warehouse functions.
  • Manage stock control processes, including cycle counts and inventory accuracy.
  • Ensure all processes and procedures are up-to-date, efficient, and continuously improved.
  • Maintain compliance with all Health and Safety requirements and champion a culture of safe working.
  • Oversee building security, ensuring key holders follow best practice and that the site remains secure.
• Warehouse Planning and Continuous Improvement
  • Research and implement innovative ways to improve operational efficiency and deliver outstanding customer service.
  • Regularly review and optimise warehouse layout to maximise space and picking efficiencies.
  • Ensure adequate supply of packaging materials and consumables to meet demand.
  • Identify opportunities for operational improvements and lead change projects across the warehouse.
• Team Leadership and People Development
  • Foster strong communication and collaboration across all warehouse teams.
  • Ensure every team member has clear expectations, goals, KPIs, and development opportunities.
  • Support and mentor team leaders, helping them grow their confidence and capability in managing others.
  • Build a positive, motivational environment rooted in TBCo's values: We Are Responsible, We Are Impactful, We Are Design Leaders, and We Grow Together.
• Training, Onboarding and Recruitment
  • Oversee effective onboarding and training for all new team members.
  • Continuously improve training processes to ensure they are efficient, engaging, and support long-term success.
  • Manage recruitment for warehouse roles as required.
  • Identify pathways for progression and help team members grow and specialise.
• Company Leadership and Cross-functional Collaboration
  • Work as part of the wider management team to deliver company-wide goals and KPIs.
  • Collaborate with managers across the business to support key projects and seasonal deliverables.
  • Ensure warehouse priorities align with company strategy and that department goals support overall business objectives.
  • Understand the financial impact of warehouse operations and proactively seek ways to improve cost efficiency.
  • Stay informed on industry trends, risks, and opportunities that could impact TBCo.

Who You Are

• An experienced warehouse or operations leader with a proven track record of managing busy, multi-function teams.
• Highly organised, calm under pressure, and confident leading through peak periods.
• A strong communicator who fosters teamwork and builds positive, respectful relationships.
• Passionate about developing people and embedding a strong culture within your team.
• Data-driven, solutions-focused, and always looking for ways to improve processes.
• Motivated by working in a values-led, purpose-driven brand.

Why Join Us

• At TBCo we have built a strong culture around our values, which are: We are Responsible, We are Impactful, We Grow Together, and We are Design Leaders.
• We are looking for someone who embraces these values and is ready to join our creative and dynamic team to drive our global growth and expansion.
• Be part of a purpose-driven, design-led B Corp brand.
• Work in a dynamic, supportive environment where creativity and growth go hand in hand.

Benefits:

• 30 days annual leave per year
• An impact day-off to give back to the community per year
• Never work your birthday
• Generous employee discount
• Company pension contributions
• Flexitime available

Details:

• Location: Edinburgh - 5 days per week in the warehouse.
• Hours: 37.5 hours per week
• Salary: Negotiable depending on experience (plus bonus)
• Closing date: Wednesday 18th February 2026