At a Glance
- Tasks: Deliver exceptional customer service and create an inviting retail environment.
- Company: Join TBCo, a B Corp-certified brand focused on sustainable design.
- Benefits: Enjoy generous discounts, team events, and a creative work culture.
- Other info: Flexible summer role with potential for extension in a dynamic environment.
- Why this job: Be part of a mission-driven team making a positive impact through fashion.
- Qualifications: Strong communication skills and a passion for sustainability and fashion.
The predicted salary is between 13900 - 13900 € per year.
At TBCo, we create design-led, sustainable products for home, fashion and gifting, loved by customers around the world. We’re an independent, B Corp-certified brand, on a mission to make an impact through statement design and responsible retail. We’re looking for a passionate and enthusiastic Customer Experience Assistant to join our team and play a key role in driving the success of our retail store in Leith, Edinburgh through summer. This role is all about delivering an exceptional in-store experience, ensuring our retail environment reflects our brand values, and supporting sales growth.
You’ll be at the forefront of engaging with our customers, styling our products in-store, and ensuring our space is inviting, well-presented, and aligned with our creative vision.
The Role
- Providing excellent customer service.
- Ensuring that the shop is replenished, merchandised and clean at all times.
- Assisting with visual merchandising and window displays.
- Helping to respond to online customer enquiries.
- Helping meet and exceed sales targets in-store and online.
- Taking responsibility as a key holder.
What We’re Looking For
- Excellent communication and customer service skills.
- Previous retail experience.
- A passion for fashion and sustainability.
- A positive and enthusiastic attitude.
- Strong IT skills.
- The ability to work in a fast-paced dynamic environment.
Why Join Us
At TBCo, our values are: we are responsible, we are design leaders, we are impactful and we grow together. We’re looking for someone who lives these values and is excited to join our creative, fast-paced team as we continue to grow globally.
Benefits
We want to be more than just a place to work. We offer a range of benefits including generous employee discounts and team events throughout the year.
Details
- Location: Edinburgh at our Leith store.
- Dates: June to Mid September (Fixed-term with potential for extension).
- Hours: 13.5 hours per week, Saturday and Sunday.
- Salary: £13.45.
Please submit your CV and covering letter before our closing date of 19th May 2026.
Customer Experience Assistant (Summer) in Edinburgh employer: tbco
At TBCo, we pride ourselves on being an independent, B Corp-certified brand that champions sustainability and design excellence. Our vibrant work culture in Leith, Edinburgh, fosters creativity and collaboration, offering employees the chance to grow alongside a passionate team dedicated to making a positive impact. With generous employee discounts and engaging team events, we ensure that our staff feel valued and inspired while delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Assistant (Summer) in Edinburgh
✨Tip Number 1
Get to know TBCo and their values inside out! When you walk into that interview, show us how your passion for sustainability and design aligns with what we stand for. It’s all about making that connection!
✨Tip Number 2
Practice your customer service skills before the big day. Think of scenarios where you can showcase your ability to engage with customers and handle queries. We want to see that enthusiasm shine through!
✨Tip Number 3
Don’t just focus on your experience; share your ideas! If you have thoughts on visual merchandising or how to enhance the in-store experience, let us know. We love fresh perspectives that align with our creative vision.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen to be part of our team right from the start!
We think you need these skills to ace Customer Experience Assistant (Summer) in Edinburgh
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for fashion and sustainability shine through. We want to see that you genuinely care about our brand values and mission!
Tailor Your CV:Make sure your CV highlights relevant retail experience and customer service skills. We love seeing how your background aligns with the role of Customer Experience Assistant, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for TBCo. Share specific examples of how you've delivered excellent customer service or contributed to a team in the past.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure we see your application and get you on our radar for this exciting opportunity!
How to prepare for a job interview at tbco
✨Know the Brand Inside Out
Before your interview, dive deep into TBCo's mission and values. Understand their commitment to sustainability and design-led products. This will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your previous retail experience where you delivered exceptional customer service. Think about times you went above and beyond for a customer, as this role is all about creating an inviting in-store experience.
✨Demonstrate Your Passion for Fashion and Sustainability
Be ready to discuss why you’re passionate about fashion and sustainability. Share any personal experiences or insights that align with TBCo's values, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about their visual merchandising strategies or how they measure success in customer experience. This shows your enthusiasm and willingness to engage with the team.
