At a Glance
- Tasks: Engage with customers, optimise order systems, and support exciting in-store events.
- Company: Join TBCo, a B Corp-certified brand focused on design and sustainability.
- Benefits: Paid internship, flexible hours, and hands-on experience in a creative environment.
- Other info: Dynamic role with potential for growth in a global brand.
- Why this job: Be at the heart of operations and make a real impact in customer experience.
- Qualifications: Proactive mindset, excellent communication skills, and a passion for design and sustainability.
The predicted salary is between 13.45 - 13.45 £ per hour.
We are TBCo, a B Corp-certified brand on a mission to create easy-to-style statement pieces that elevate your outfit and home.
We’re looking for a detail-focused and proactive Customer Experience and Wholesale Intern to join our team and gain hands-on experience with a growing global brand.
Working across both our store and office environments, this role is crucial to maintaining seamless support across our direct-to-consumer and wholesale channels.
Inspired by individuality and designed to make an impact, we craft high-quality, design-led products that empower self-expression and connect people with items that stand the test of time.
This is a paid 6 month internship (with the possibility for an extension).
This role is all about delivering an exceptional experience at every touchpoint.
You’ll be at the heart of our operations, resolving customer queries, optimizing order and returns systems, supporting in-store events, and assisting with key B2B operations.
The Role
As a Customer Experience and Wholesale Intern, reporting to the Lead Operations Specialist, you will be responsible for:
- Responding to customer enquiries via email,
Instagram and Whats App, helping nurture meaningful engagement and deepen community and brand loyalty across every touchpoint.
- Investigating wider customer issues alongside the Customer Experience and Operations team.
- Maintaining precise order and ticket records across our systems, including our returns platform.
- Assisting with events to build exciting, memorable experiences for our brand community.
- Assisting with carrier investigations.
- Keeping review responses timely and engaging.
- Working with CX and the web team to test online customer enhancements
- Providing feedback to optimise our processes.
- Processing B2B orders accurately and efficiently.
- Coordinating with the B2B team to locate, prepare, and dispatch sample requests promptly.
- Provide in-store support where needed.
- Provide support to the wider operations team, helping to keep both the store and studio environment running smoothly.
- What We’re Looking For
- A proactive mindset and ability to take initiative, prioritising tasks in a fast-paced environment.
- Confidence using systems related to order management and customer communications.
- Excellent communication skills and the ability to build rapport with customers, colleagues, and local partners.
- Comfortable working independently as well as collaboratively with other teams.
- A hands-on, can-do attitude that thrives in a dynamic, growing business.
- Problem-solving skills and a proactive, solutions-oriented attitude.
- Adaptable, collaborative, and comfortable moving between store, office, and event settings.
- A passion for design, fashion, and sustainability aligned with our B Corp values.
- Why Join Us
At TBCo, our values are: We are Responsible, We are Design Leaders, We are Impactful and We Grow Together.
We’re looking for someone who lives these values and is excited to join our creative, fast-paced team and gain experience within a growing global brand.
- Details
- Contract: Paid 6 month internship
Reports to: Lead Operations Specialist - Compensation: £13.45 per hour
Start date: ASAP
Closing date: 24th August 2026
To Apply
Please submit your CV and a cover letter detailing why you’d be a great fit for TBCo before 24th August 2026.
Customer Experience and Wholesale Intern in Edinburgh employer: tbco
At TBCo, we pride ourselves on being a B Corp certified employer that champions responsible retail and employee well-being. Our vibrant work culture fosters creativity and collaboration, offering ample opportunities for professional growth while making a positive impact in the community. With generous benefits like 30 days of annual leave, flexible working arrangements, and a commitment to employee development, TBCo is an exceptional place for passionate individuals looking to thrive in the performance marketing space.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience and Wholesale Intern in Edinburgh
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at tbco for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Customer Experience and Wholesale Intern in Edinburgh
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let tbco know you’re keen to grow alongside their team.
How to prepare for a job interview at tbco
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with tbco.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
