At a Glance
- Tasks: Engage with families to sell tailored educational services and manage tutor relationships.
- Company: Leading educational consultancy in vibrant Kensington, London.
- Benefits: Competitive salary, potential for permanent role, and a dynamic work environment.
- Other info: Fast-paced role with opportunities for growth in a supportive team.
- Why this job: Make a real difference in students' lives while developing your sales and communication skills.
- Qualifications: Sales experience, strong communication skills, and a passion for education.
A leading and innovative educational consultancy in central London is seeking a Client Services Manager for October 2026. This is a full-time role covering maternity leave (12 months) initially, but it is hoped as the team grows a permanent role will become available.
As a Client Services Manager, your primary focus will be to work closely with each family who enquires about our educational services and to sell them bespoke tuition and educational consultancy services. The company recruits exemplary tutors and you will be representing their academic excellence, teaching styles and years of pastoral care. You will be a good judge of character and enjoy working with a myriad of different personalities.
This role is a sales role. We require someone who is comfortable making sales on the phone; writing specific, informative and charming emails; and who sincerely cares about helping children and young adults achieve their academic potential.
Your work will be dynamic; one day you may help find a tutor who can delicately balance the provision of emotional sensitivity with academic excellence to support a child’s learning through a difficult time, on another day, structure and co-ordinate a suite of tutors to deliver GCSE home schooling to a child.
In addition to managing these relationships, you will handle a variety of tasks including sales administration, answering calls, and liaising with schools and external educational organisations. This role is fast-paced, particularly during peak times, requiring strong organisational skills, teamwork and the ability to juggle multiple responsibilities.
If you want to work in a busy, but small office, have a passion for education combined with enthusiasm for communicating with families effectively and have integrity, professionalism and respect, please send your CV to Duncan or contact him for more information including an information pack.
Knight Education is committed to safeguarding and promoting the welfare of children. Applicants for the post must be willing to undergo child protection screening, including reference checks with previous employers and an enhanced DBS check.
Client Services Manager in Kensington employer: TBA
At TBA Group, we pride ourselves on being an exceptional employer that fosters a culture of collaboration and innovation. Our Remote Software Project Managers enjoy the flexibility of hybrid working while leading impactful projects in a dynamic environment, supported by comprehensive benefits such as private health insurance and a pension scheme. We are committed to employee growth, providing opportunities for professional development and the autonomy to shape project delivery, making us a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in Kensington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TBA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TBA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Manager in Kensington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TBA:Your cover letter is your chance to shine! Tell us why you want to work at TBA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TBA!
How to prepare for a job interview at TBA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
