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- Tasks: Provide 2nd line technical support and troubleshoot WMS issues for clients.
- Company: Join TBA Group, a leading software development company in logistics.
- Benefits: Competitive salary, hybrid working, 25 days leave, and private healthcare.
- Why this job: Be part of an award-winning team and make a real impact in tech.
- Qualifications: Experience in customer support, SQL, and ITSM tools preferred.
- Other info: Enjoy a relaxed atmosphere with opportunities for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
What are we looking for?
- You will have a strong customer-focused approach and be experienced in working in a support helpdesk environment with the ability to work calmly and efficiently.
- You will work independently and as part of a team ensuring required outputs for efficient and effective working are met whilst maintaining the required quality standards.
- You will provide 2nd line technical support for our WMS solution, covering all aspects of bespoke software for our client systems, successfully investigating, troubleshooting, and resolving service issues.
- A passion for delivering customer service excellence.
- Hands-on experience with SQL.
- Oracle database experience.
- Experience with ITSM tools such as Cherwell or ServiceNow.
- Good interpersonal skills and enthusiasm to collaborate closely with colleagues.
- Proactive and focused: taking initiative and getting things done with a positive “can do” attitude.
- The ability to troubleshoot and resolve WMS issues.
- Analytical, organizational, and problem-solving skills, with a detail-oriented approach.
- Ability and willingness to self-learn / develop product knowledge and technical skills (given suitable professional training).
- Understanding programming logic would be preferable.
- Be highly motivated, with the self-discipline to manage workload and meet key deadlines.
About the role
TBA Group was established over 30 years ago; we’re award-winning and one of Europe’s leading software development companies for the intermodal and logistics companies. Through our innovative software, we produce market-leading, large-scale distribution and supply chain software products used by customers worldwide. The work we do is complex, challenging, and rewarding, and together with a relaxed, friendly atmosphere and a close-knit team, we believe we offer a unique working environment; our enviable staff retention rate speaks volumes about our ethos. It’s our aim for further substantial growth over the next 5 years and with our sights set on our ambition, there are opportunities for career advancement within our thriving, award-winning professional organisation.
Key Responsibilities
- Provide 2nd Line support directly to end-users and customers.
- Troubleshoot and resolve escalated support calls and email enquiries from customers.
- Visiting customer sites where necessary to support account reviews.
- Work closely with colleagues across internal and external support teams where integration is required with other products and technologies.
- Engage and consult with wider technical teams (software engineers, functional/tooling specialists, solution architect) as part of day-to-day work.
- Carry out incident analysis and investigation to find and address root cause.
- Flagging repeat issues for problem investigation and resolution.
- Create and maintain appropriate levels of documentation including via ticket updates.
- Perform preventative maintenance as well as evaluating documented resolutions.
- Supporting the training and development of the First Line team.
You will receive:
- Salary: Competitive
- 25 days annual leave plus UK bank holidays.
- Hybrid working policy.
- Flexi-Time policy.
- Workplace pension.
- Private Health Care.
- Healthcare Cash Plan.
- Employee Perks Scheme.
- Ability to work in a different location other than home for up to 6 weeks a year.
Application Support Engineer in Leicester employer: TBA Group
Contact Detail:
TBA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to application support. We recommend doing mock interviews with friends or using online platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled technical issues in the past. We want to see that analytical mindset in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Application Support Engineer in Leicester
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We love candidates who can demonstrate a strong customer-focused approach, so share examples of how you've gone above and beyond to help clients in the past.
Be Specific About Your Skills: When detailing your technical skills, be specific! Mention your hands-on experience with SQL and Oracle databases, as well as any ITSM tools like Cherwell or ServiceNow. This helps us see how you fit into our team right away.
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep your application professional. Use clear language and structure your thoughts well. We want to see your personality shine through, but also your ability to communicate effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at TBA Group
✨Know Your Tech Inside Out
Make sure you brush up on your SQL and Oracle database skills before the interview. Be ready to discuss how you've used these technologies in past roles, especially in a support helpdesk environment. This will show that you have the hands-on experience they're looking for.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous positions. Think about specific situations where you resolved issues calmly and efficiently, as this aligns perfectly with their customer-focused approach.
✨Be Ready to Troubleshoot
Expect to be asked about your troubleshooting process. Have a couple of scenarios in mind where you successfully diagnosed and resolved technical issues, particularly related to WMS solutions. This will demonstrate your analytical and problem-solving skills.
✨Demonstrate Your Team Spirit
Since collaboration is key in this role, think of examples where you've worked closely with colleagues or other teams. Highlight your interpersonal skills and enthusiasm for teamwork, as they value a proactive attitude and getting things done together.
