At a Glance
- Tasks: Lead a team of Tour Guides and manage visitor bookings for Tayto Tours.
- Company: Join the iconic Tayto brand in a dynamic role.
- Benefits: Gain valuable experience in event management and customer service.
- Other info: Flexible hours with opportunities for travel and weekend work.
- Why this job: Be a Tayto ambassador and create unforgettable experiences for visitors.
- Qualifications: 3 years in a customer-facing role; event management experience preferred.
The predicted salary is between 28350 - 34650 £ per year.
Tayto Tours and Administration Coordinator (Maternity Cover)
Contract: Maternity Cover This is a key role for the Tayto brand, reporting to the Tayto Marketing Director and based at the offices in Tandragee.
Tayto Tours Day to day management of a team up of to 5 Tour Guides.
Responsible for the booking system and ensuring it is fully updated, dealing with visitor bookings, communication with groups and maximising capacity.
Stepping in and being a Tour Guide when required.
Management of all Tour related items crisps, merchandise, PPE, headsets etc.
This is a consumer facing role - ensuring every visitor or potential visitor has the optimal experience.
Working with Tayto colleagues to ensure adherence to Health and Safety regulations.
Maintaining the 5-star Trip Advisor rating.
Management of all Tayto Group Trade Shows and Exhibitions including Balmoral Show Booking, logistics, set up, staffing and attendance.
Tayto brand ambassador at these events.
Post event evaluation.
Tayto Online Orders Fulfilment of all online orders, managing a person to pack and sleeve all orders.
Managing the web shop page.
Managing rotation of stock and ordering.
Management of staff orders.
Management and responsibility for all crisp/snack and merchandise stock in the store with monthly stock checks.
Local Event PR Management and Facilitation Ad Hoc PR events which require Mr.
Tayto attendance and/or product sampling such as Down Royal Belfast Marathon, Tandragee 100 etc.
Management of all logistics and staffing and publicity opportunities.
Each event to be post evaluated.
Dealing with local charities and events and sorting crisp/snack donations.
Consumer Complaints Management THE contact for Tayto brand complaints which are received through several routes.
Responding to all complaints in a timely manner and providing full reporting on them through Group consumer services.
Ensuring that all complaints are logged and that the compensation is commensurate with Group strategy.
Ideal Candidate Will have been working at least 3 years in a customer facing role and ideally have event management experience.
Strong organisational skills required and the ability to multi-task.
A team leader who has a proven track record of managing staff and maximising output.
Experience of dealing with issues, complaint resolution and crises.
Marketing experience is desirable as is a degree level qualification but is not essential for the right candidate.
Strong analytical skills, Excel and Power Point savvy.
Confident, enthusiastic, flexible and a self-starter.
Must be willing to travel and work weekends when required as part of the job.
Full Clean Driving licence.
TPBN1_NI
StudySmarter Expert Advice🤫
We think this is how you could land Tayto Tours and Administration Coordinator (Maternity Cover) in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Tayto. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Tayto
Don't be shy about reaching out to Tayto directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Tayto Tours and Administration Coordinator (Maternity Cover) in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Tayto and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Tayto
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
