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- Tasks: Support IT systems and users, manage helpdesk tickets, and train new starters.
- Company: Join the largest independent crisp and snack manufacturer in the UK with ambitious growth plans.
- Benefits: Enjoy career development opportunities, a dynamic work environment, and exposure to cutting-edge technology.
- Why this job: Gain diverse IT experience while contributing to a leading company in the food industry.
- Qualifications: Degree in IT or equivalent, 1 year of relevant experience, and knowledge of Microsoft technologies.
- Other info: Travel may be required to support various regional offices.
The predicted salary is between 30000 - 42000 £ per year.
Job title
IT Systems and Support Engineer
Contract Level
Full Time Permanent
Departments / Location
Information Technology
Reports to (Job Title)
Head of IT
Job Summary / Job Purpose
The role is within the IT department of the largest independent crisp and snack manufacturer in the U.K., with proven ambitious growth plans and more pending.
Support of Group sites and associated companies outside of the manufacturing industry and is guaranteed to help develop and stretch the individual, whilst enjoying the working experience.
This is an exciting opportunity for an ambitious, hardworking individual looking to gain experience across a range of IT disciplines. Our business is built on a solid IT investment and is constantly striving to bring new technology on board to ensure that we stay at the forefront of our industries. This is an exciting opportunity with good career development opportunities available across multiple industries.
Key Accountabilities (Summary)
Provide the business with reliable and effective support for the existing IT environment and its users.
Facilitate the induction and continued training of users within the business.
Maintain and develop existing IT business systems.
Key Responsibilities
- Provide support for internal and external helpdesk tickets
- Provide IT support to all departments across a number of industries and regional offices, which may require travel.
- Support and maintain all IT equipment
- Working with the IT team to deliver projects in a timely fashion
- Work with business partners to deliver solutions to IT and non-IT related challenges facing the businesses that are supported
- Software and equipment specific IT Trainer for new starters (and employees on request).
- Research and develop new opportunities for technology to be deployed across the various business sectors that are supported
- Scheduled support of remote sites within the group
Key Deliverables / Key Results Areas (KRAs) / Key Measures of Success
System Availability
- Systems should have high availability
- Managing system maintenance to reduce or avoid business impact
Supporting Tayto Employees
- Ensuring support is readily available to end users
- Ensuring relevant training is provided
- Maintaining and assessing IT equipment
Personnel Specification
Qualifications, Experience & IT Skills
Essential
-
Degree in IT or equivalent
-
Minimum of 1 years relevant experience
-
Working knowledge of Microsoft Azure and Office 365
-
Working knowledge of Microsoft Server and PC Operating Systems
-
Working knowledge of network functionality
-
Proficiency with Microsoft Office tools (Excel, Word, Outlook etc)
Desirable
-
Knowledge of MS Teams Administration
-
Experience in MS Intune or similar Mobile Device Management (MDM)
-
Experience of SQL Server
-
Experience with MS Business Central
-
Familiarity with Server Virtualisation Technologies
Behavioural Attributes / Capabilities / Skills
Essential
-
A valid full UK driving licence
-
Good interpersonal skills
-
Good analytical skills
-
Good problem-solving skills
-
Willingness to learn
IT Systems and Support Engineer employer: Tayto
Contact Detail:
Tayto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems and Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Azure and Office 365. Having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully solved IT problems or improved systems. Being able to share specific examples will demonstrate your problem-solving skills and analytical abilities, which are crucial for this role.
✨Tip Number 4
Show your willingness to learn by researching the latest trends in IT support and systems management. Mentioning recent developments or technologies during your interview can highlight your proactive attitude and commitment to professional growth.
We think you need these skills to ace IT Systems and Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your knowledge of Microsoft Azure, Office 365, and any IT support roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific projects or experiences that demonstrate your problem-solving skills and willingness to learn.
Highlight Relevant Qualifications: Clearly state your degree in IT or equivalent qualifications. If you have certifications related to Microsoft technologies or IT support, be sure to include them as well.
Showcase Soft Skills: In your application, highlight your interpersonal skills and ability to work collaboratively. Provide examples of how you've successfully supported users or worked within a team to solve IT challenges.
How to prepare for a job interview at Tayto
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Azure, Office 365, and other relevant technologies. Highlight specific projects or tasks where you successfully utilised these skills, as this will demonstrate your capability to handle the technical demands of the role.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your analytical and problem-solving skills. Prepare examples of past challenges you've faced in IT support and how you resolved them. This will show your potential employer that you can think critically and act effectively under pressure.
✨Emphasise Interpersonal Skills
Since the role involves supporting various departments, it's crucial to highlight your interpersonal skills. Be ready to discuss how you've effectively communicated with non-technical users and provided training or support to help them understand IT systems.
✨Research the Company and Its Technology
Familiarise yourself with the company’s operations and the technology they use. Understanding their business model and how IT supports it will allow you to tailor your responses and show genuine interest in contributing to their growth and success.
