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- Tasks: Deliver outstanding customer service and support daily store operations in a vibrant environment.
- Company: Join Tayos’ Afro-Mart, a leading Afro-Caribbean grocery store celebrating culture and community.
- Benefits: Full-time role with opportunities for growth, learning, and creative contributions.
- Why this job: Shape a unique shopping experience while engaging with the community and culture.
- Qualifications: Retail or hospitality experience with a passion for customer service and creativity.
- Other info: Be part of a friendly team that values your ideas and positive energy.
The predicted salary is between 24000 - 36000 £ per year.
As a Sales Assistant, you will help deliver outstanding customer service, support daily store operations, and help maintain a visually appealing and culturally expressive shopping environment. You will be responsible for operating the tills, ensuring fast and accurate transactions, and you may also be required to support our bi-monthly community events and in-store activities. Your energy, creativity, and commitment to service excellence will shape the customer experience and reinforce our core values of Community, Service, Excellence, and Legacy.
Key Responsibilities
- Customer Service & Hospitality
- Provide warm, attentive, and culturally aware customer service at all times.
- Support customers with product queries, recommendations, and locating items.
- Handle returns, exchanges, and enquiries professionally and promptly.
- Uphold Tayos’ commitment to exceptional hospitality.
- Store Presentation & Merchandising
- Maintain clean, organised, and visually appealing shelves and displays.
- Assist with creative merchandising, themed displays, and promotional setups.
- Support signage, pricing, and product rotation to maintain freshness.
- Stock Management
- Receive and unpack deliveries accurately.
- Replenish stock to maintain availability and presentation standards.
- Monitor product freshness, quality, and shelf-life.
- Till Operations & Compliance
- Operate tills efficiently and accurately.
- Follow cash-handling, food safety, and health & safety procedures.
- Report issues promptly and maintain compliance with store policies.
- Community & Cultural Engagement
- Contribute to bi-monthly community events and in-store initiatives.
- Share product knowledge related to Afro-Caribbean food, heritage, and traditions.
- Deli Service
- Serve customers at the deli counter with friendly, efficient service.
- Follow strict food hygiene, handling, and safety procedures.
- Maintain excellent food presentation and ensure the deli area is clean and well-stocked.
Key Skills & Experience
- Experience in retail or hospitality with a passion for great customer service.
- Friendly, positive, and confident communicator with good people skills.
- Knowledge of, or interest in, Afro-Caribbean culture and products (African language a bonus).
- Reliable, adaptable, and able to work well in a fast-paced environment.
- Creative approach to visual displays and merchandising.
Why Work at Tayos’ Afro-Mart?
- Be part of a forward-thinking business that celebrates culture, community, and creativity.
- Play a key role in shaping a unique, experience-led retail environment where your ideas genuinely matter.
- Join a friendly, supportive team that values character, drive and positive energy.
- Gain exposure to customer service, merchandising, events, and wider cultural engagement.
- Enjoy opportunities to grow, learn, and contribute to an exciting brand with a bold vision.
Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Monday - Friday 9:30-18:30
About Tayos' Afro-Mart
Tayos’ Afro-Mart is Orpington’s primary large-scale Afro-Caribbean grocery store, offering a vibrant mix of culture, community, and a great shopping experience.
Sales Assistant in Orpington employer: Tayos' Afro-Mart
Contact Detail:
Tayos' Afro-Mart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant in Orpington
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tayos’ social media and website. Understanding their values around community and creativity will help you connect during your chat.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will show your passion for service excellence when you’re asked about it.
✨Tip Number 3
Be ready to showcase your creativity! If you have ideas for merchandising or community events, don’t hesitate to share them. Tayos values fresh ideas, so let your imagination shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates on job openings and company news there.
We think you need these skills to ace Sales Assistant in Orpington
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your energy and creativity, so don’t be afraid to express why you’re passionate about customer service and the Afro-Caribbean culture.
Tailor Your Application: Make sure to tailor your application to the Sales Assistant role. Highlight any relevant experience in retail or hospitality, and mention specific skills that align with our core values of Community, Service, Excellence, and Legacy.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Tayos’ Afro-Mart!
How to prepare for a job interview at Tayos' Afro-Mart
✨Know Your Stuff
Familiarise yourself with Afro-Caribbean culture and products. This will not only impress the interviewers but also show your genuine interest in the role. Brush up on common queries customers might have about the products, as this will help you stand out.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think of situations where you went above and beyond to help a customer, as this aligns perfectly with Tayos' commitment to service excellence.
✨Get Creative with Merchandising
Since the role involves visual displays, come prepared with ideas for creative merchandising. You could even sketch out a few concepts or bring photos of displays you've admired. This shows your proactive approach and passion for the role.
✨Engage with the Community Spirit
Be ready to discuss how you can contribute to community events and in-store activities. Share any relevant experiences you have in community engagement or event planning, as this will highlight your alignment with Tayos' core values.