Head of Housekeeping

Head of Housekeeping

This is a senior management position, who can act as an operational housekeeper when required, but more importantly a member of our senior management team The primary objective of this role is to ensure the smooth and efficient running of the housekeeping team on a daily basis. As Head of Housekeeping, you will be responsible for overseeing the cleanliness and maintenance of our resort, along with the development of your housekeeping team.

Working under the Operational Manager, you will be a pro-active and organised service professional who has high personal standards. The Head of Housekeeping is responsible for, but not limited to:

About the role:

• Engage, train, lead and inspire the housekeeping team
• Ensure clear lines of communication with all aspects of the operations and participate fully as a Senior Manager within the business
• Where relevant, support recruitment and associated procedures, including checking right to work documentation
• Manage the process of authorised absence and always ensure that the absence is covered without interruption to the business and the smooth operation of the department
• Ensure all staff are fully conversant with Health Safety policies and procedures and attend relevant training
• Ensure that all Statutory Training Records are in place, maintained and reviewed on a regular basis
• Ensure all staff are trained regarding standards and productivity requirements and that concerns are addressed, and re-training completed if necessary
• Take initial responsibility for managing and resolving any team member queries
• Evaluate performance of all team members under your direction, including conducting regular team member appraisals
• Liaise with the People Manager regarding any relevant concerns relating to staff welfare, performance or allegations of misconduct

• Organise and delegate tasks to team members under your direction
• Develop, maintain, and review housekeeping policies and SOPs.
• Direct and manage the production and review of rotas and ensure that adequate cover is in place in line with projected occupancies of the business
• Liaise with external agencies, working with occupancy rates to ensure you remain in budget whilst not compromising on quality.
• Take responsibility for any on site company assets and ensure that they are maintained in good condition and serviced as required
• Ensure all keys are signed out and in and regular key audits are completed
• Assist with the management of lost property
• Ensure all maintenance defects are reported and rectified
• Promote a culture where all wastage is kept to a minimum

• Ensure that hours of work are properly recorded and submitted to the company for the timely payment of team member wages and retain these records for future reference
• Order chemicals and equipment in accordance with company budgets, whilst also managing the audit process of current stock
• Ensure records of all linen (including bedding and towels) are maintained and within budget

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