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- Tasks: Lead guest relations, ensuring exceptional experiences and smooth operations across the resort.
- Company: Join Taymouth Marina, a stunning resort dedicated to outstanding service and guest satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team creating memorable experiences in a beautiful setting.
- Qualifications: Experience in hospitality management, strong leadership, and excellent communication skills required.
- Other info: This role offers hands-on leadership and the chance to innovate guest services.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a proactive and dynamic Guest Relations Manager to join the management team at Taymouth Marina. This hands-on leadership role is crucial to delivering an exceptional guest experience, ensuring operational excellence across all departments, and supporting a motivated, service-driven team.
In this position, you will be highly visible across the resort, leading from the front and working closely with the Operations Manager to uphold, drive and innovate standards. You will take a key role in day-to-day operations, resolve guest and staff issues as they arise, and drive service quality, efficiency, and revenue growth.
Responsibilities include:
- Greet and engage guests, offering information about the resort and local area.
- Manage guest inquiries, requests, and complaints promptly and professionally.
- Oversee check-in and check-out operations to ensure a smooth guest journey.
- Ensure all departments maintain high service and cleanliness standards.
- Coordinate with all teams to deliver a seamless guest experience.
- Manage an event space which is still in development.
- Assist in developing and executing a clear guest relations strategy aligned with business goals.
- Evaluate and continuously improve the customer journey across all departments.
- Monitor and help manage staffing schedules and forecasts.
- Ensure compliance with health & safety regulations, conducting regular audits and risk assessments.
What We’re Looking For:
- Proven experience in hospitality management or guest services, ideally in a senior role.
- Excellent interpersonal and communication skills with a customer-first mindset.
- Strong leadership qualities and ability to work under pressure.
- A solution-focused, hands-on manager with a natural ability to motivate teams.
- Highly organised, with the ability to plan and manage multiple priorities.
- Confident in managing guest feedback and complaints with empathy and efficiency.
- Passion for delivering exceptional service and creating memorable guest experiences.
Become part of a forward-thinking, service-led team at one of Scotland's most beautiful resort destinations.
Guest Relations Manager employer: Taymouth Marina Ltd
Contact Detail:
Taymouth Marina Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Familiarise yourself with Taymouth Marina and its offerings. Understanding the resort's unique features and local attractions will help you engage guests more effectively and demonstrate your passion for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure situations. Highlighting your ability to motivate and support staff will resonate well with the hiring team.
✨Tip Number 3
Be ready to discuss your approach to handling guest complaints and feedback. Providing specific examples of how you've turned negative experiences into positive outcomes will demonstrate your customer-first mindset.
✨Tip Number 4
Research current trends in guest relations and hospitality management. Being knowledgeable about industry standards and innovations will show that you're proactive and committed to delivering exceptional service.
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management or guest services. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention specific examples of how you've resolved guest issues or improved service quality in previous roles, aligning your experiences with the responsibilities outlined in the job description.
Highlight Interpersonal Skills: In both your CV and cover letter, emphasise your excellent communication and interpersonal skills. Provide examples of how you've successfully managed guest inquiries and complaints, showcasing your customer-first mindset.
Showcase Leadership Qualities: Demonstrate your leadership abilities by including examples of how you've motivated teams or improved operational efficiency. This could be through training initiatives, team-building activities, or successful project management.
How to prepare for a job interview at Taymouth Marina Ltd
✨Showcase Your Leadership Skills
As a Guest Relations Manager, you'll need to demonstrate strong leadership qualities. Be prepared to share examples of how you've successfully led teams in the past, especially in high-pressure situations. Highlight your ability to motivate and inspire others.
✨Emphasise Customer Service Experience
This role is all about delivering exceptional guest experiences. Make sure to discuss your previous experience in hospitality management or guest services. Share specific instances where you resolved guest complaints or improved service quality.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenario-based questions where you might need to explain how you would handle specific guest issues or operational challenges. This will showcase your solution-focused approach.
✨Research the Resort and Local Area
Familiarise yourself with Taymouth Marina and its offerings, as well as the local area. Being knowledgeable about the resort will not only impress your interviewers but also show your genuine interest in the position and commitment to enhancing the guest experience.
