Estate Residential Services Attendant

The primary task is to maintain our incredible facilities, keeping them clean and tidy, ensuring that the exceptional standards associated with our club are upheld. The Residential Services Department is spread across the whole estate working and collaborating with colleagues throughout the various areas of the club. We believe in having fun and creating memorable moments for our members and visiting guests at their ‘home from home’, making sure each visit is unique.

As part of this dedicated team, you take huge pride in ensuring the cleanliness, presentation and overall maintenance of our back of house areas, including the welcome gates, offices, staff restaurant, colleague bathrooms and our recently refurbished village toilet facilities; all refreshed daily. Maintaining our colleague areas of the castle too with the same standard of care and attention as our guest spaces, all done with warmth and care. Keeping our incredible facilities clean and tidy requires a one team approach.

This role requires someone who is organised, takes pride in a job well done and gains genuine enjoyment from making others happy. Working to maintain the most luxurious surroundings in our beautifully renovated 19th century castle.

Key Responsibilities:

• Ensuring the sanitation, cleanliness and hygiene of your assigned area.
• The daily servicing of the welcome gates and security office, the compound offices housing business support teams; colleague spaces including the staff canteen, their bathrooms and changing facilities.
• Daily planning and preparing of equipment, cleaning products, supplies and linen required for every home on both departure and service days.
• Coordinating with Housekeeping Attendants to arrange delivery and collection times of linen and rubbish from each home across the estate.
• Collecting soiled linen; preparing and delivering items to our laundry.
• Assisting with keeping our sport, spa, and leisure facilities immaculately clean and refreshed.
• Supporting the management team with deep cleaning of an area within the operation as required.
• Upholding exceptional standards while demonstrating passion and flair in the pursuit of service excellence.
• Actively involved in the day-to-day operation through observance, collaborating proactively with team members across our wide range of facilities.
• Contributing at departmental and wider business meetings where necessary.

This role can be based within the castle or at various locations throughout the estate. Although much of your time will be spent indoors, some time may be spent outdoors. This role can involve long periods of standing, walking and bending.

Requirements:

• Deliver refined, personalised, anticipatory service with a vision for quality and excellence.
• Attention to detail with a warm, casual style letting your genuine personality shine through.
• Calm, confident and discreet, taking huge pride in your presentation.
• Exemplary time management and problem-solving skills.
• Ability to work under pressure to juggle competing priorities with minimum supervision.
• Adapt accordingly to suit the profile of the business.
• Ability to adjust working days and hours to meet business needs, as required.
• Full UK driving licence – You may be required to travel between locations.
• Computer proficiency with Microsoft Office suite of products.

This role does not qualify for sponsorship under the Skilled Worker visa requirements and eligibility criteria. Only applicants with the right to work in mainland UK can be considered.