At a Glance
- Tasks: Lead daily operations, enhance guest experiences, and support team performance across the resort.
- Company: Join Moness Resort, a stunning destination in the heart of the Highlands.
- Benefits: Competitive salary, career progression, discounts, free leisure access, and paid breaks.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be a key player in creating unforgettable guest experiences in a beautiful setting.
- Qualifications: Proven leadership in hospitality, strong communication skills, and a passion for service.
The predicted salary is between 31500 - 38500 £ per year.
The Operations Manager is the General Manager’s right hand and a key member of the resort leadership team, responsible for the smooth, efficient and successful day-to-day operation of the resort across all departments. As a highly visible and approachable presence, you lead from the front, maintaining a strong understanding of the operation and taking ownership of issues as they arise. You proactively identify opportunities to enhance the guest journey, improve operational efficiency and strengthen team performance, ensuring challenges are addressed quickly, professionally and effectively.
Providing clear leadership and coordination across every department, you ensure consistently high standards of service, presentation and operational performance. You guide the way by leading by example, creating an exceptional guest experience and ensuring every team has the support, direction and resources to perform at its best, striving to exceed guest expectations, whether they are staying overnight in one of our hotel rooms or enjoying a longer stay in one of our self-catering lodges.
Role Responsibilities
- Providing key operational support to the General Manager, offering regular updates, insight and recommendations on performance, guest feedback, staffing, standards and business priorities.
- Leading and coordinating the day-to-day operation of the resort across Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance and other operational areas, while ensuring strong collaboration between each department and a seamless guest experience.
- Maintaining a highly visible, hands-on presence across the resort, engaging regularly with guests and team members and championing consistently high standards at every guest touchpoint.
- Driving an efficient, safe and professional operation, proactively identifying and resolving issues before they impact the guest experience.
- Continuously improving standards of guest service, cleanliness, presentation, safety and overall resort experience through regular inspections of guest areas, bedrooms, public spaces, facilities and back-of-house operations.
- Taking ownership of guest feedback, complaints and special requests, ensuring timely, thoughtful and effective service recovery.
- Partnering with Department Heads to optimise staffing, scheduling, resources and workflows in line with guest demand and business needs, while fostering accountability, collaboration and consistent standards.
- Supporting with recruitment, training, development and performance management, identifying capability needs and building an engaged, confident and service-focused team.
- Being a collaborative and self-motivated leader who remains calm under pressure and leads by example.
- Embracing simplicity through clear direction, practical support and positive motivation, creating an efficient, collaborative and team-focused environment.
- Driving operational consistency and continuous improvement while supporting budgeting, forecasting, cost control and sales opportunities to maximise efficiency and financial performance without compromising guest or service standards.
- Leading, supporting and developing team members, building succession and identifying opportunities to strengthen performance and control costs.
Role Competencies
- Proven operational leadership experience within a fast-paced hotel, resort or hospitality environment, with experience overseeing multiple departments and guest touchpoints.
- A confident, collaborative and credible leader who builds strong relationships across all levels of the organisation and works effectively both independently and as part of a wider leadership team.
- Highly organised and commercially aware, with strong critical-thinking and decision-making skills and the ability to prioritise effectively in a fast-paced environment.
- Calm, adaptable and resilient under pressure, with the ability to manage changing priorities, peak periods and unexpected situations while maintaining high standards.
- Computer proficiency with Microsoft Office suite of products.
- Professional and personable, with excellent communication skills, a strong presence and genuine pride in delivering exceptional guest experiences and operational standards.
- A hands-on, solutions-focused leader who takes ownership, holds others accountable and delivers results.
About Moness
Moness Resort is in the small market town of Aberfeldy. Set in thirty-five acres of ground and situated amidst stunning Highland scenery, the resort offers a range of accommodations, including well-equipped family-friendly self-catering cottages and hotel rooms. Within the main house there are restaurants and bars and an outdoor terrace. Leisure facilities include a swimming pool, sauna, steam room, and hot tub. A Spa offering treatments from manicures to full body massages using ISHGA products. A popular destination for weddings and gatherings, all held within our recently renovated marquee, adjacent to the main building and where we tailor special occasion or celebration banquet dining. We offer our guests a relaxing retreat to unwind amongst breathtaking surroundings while enjoying a wide range of amenities and activities.
This role does not qualify for sponsorship under the Skilled Worker visa requirements and eligibility criteria. Only applicants with the right to work in mainland UK can be considered. We cannot consider applicants who require sponsorship.
What we Offer
- Competitive Salary Accredited Living Wage Employer.
- A close-knit friendly and professional team that supports each other, celebrating shared success in a fast-paced hospitality setting.
- Opportunities for career progression with opportunities to learn, grow and progress.
- Encouragement for our team to keep fit and healthy through free access to our leisure facilities.
- Team discounts on accommodation and within our restaurants throughout the resort.
- Free on-site parking. Paid breaks. Uniform provided.
Operations Manager in Aberfeldy employer: Taymouth Castle
At Taymouth Castle Golf & Sport Club, we pride ourselves on fostering a warm and inclusive work culture where our team members are valued and supported. As a part-time Housekeeping Attendant, you'll enjoy flexible hours, competitive pay, and access to unique benefits such as staff accommodation and wellness programmes, all while working in a stunning location that offers a lifestyle beyond just a job. Join us in creating memorable experiences for our guests and be part of a dedicated team that prioritises both quality service and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Aberfeldy
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Taymouth Castle. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Taymouth Castle
Don't be shy about reaching out to Taymouth Castle directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Aberfeldy
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Taymouth Castle and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Taymouth Castle
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
