Housekeeping Assistant – Full Time in Aberfeldy

The role of Housekeeping Assistant at Moness Resort is crucial in maintaining the upkeep of the resort and the ambitious standards of cleanliness we all enjoy. You ensure our high standard of cleanliness, hygiene, and order is maintained in the cottages, hotel bedrooms, and front of house guest areas, as well as the back of house staff facilities. Our Housekeepers are visible moving throughout the resort seven days a week.

As part of a close-knit team, you guide the way in collaborating with fellow team members to deliver exceptional experiences for every guest. You strive to exceed guest expectations whether they are staying overnight in one of our hotel rooms or for a few days enjoying one of our self-catering lodges.

Role Responsibilities

• You provide a warm, friendly, professional, and efficient service and have a natural ability to work well within a team and can stay composed under pressure ensuring our ambitious standards are maintained.
• With fantastic attention to detail, the housekeeping team deliver results and ensure each area of the resort is kept immaculately clean and well-presented from our hotel rooms and self-catering cottages to the guest areas in our front of house, reception, all kept fresh, clean, and tidy.
• Change linen and ensure all used linen is presented to the linen porter to transport to the laundry; replenish linen and guest supplies.
• Consult with other departments to ensure a seamless stay for our guests.
• When required assist with duties in our onsite laundry and support with cleaning duties in each area of the resort.
• Undertake deep cleans as directed by the Housekeeping Manager.
• Maintain a friendly approach with guests whilst respecting their privacy during their stay.
• Respond to any guest requests and feedback efficiently.
• Ensure the security of guest accommodation and their belongings during the execution of your duties.
• Approach all that we do with simplicity providing guests with any requested items quickly and efficiently.
• Provide guidance, support and motivation to assist junior team members.
• Encourage a positive and efficient work environment while ensuring teamwork and consistent high standards.
• Ensure guests are satisfied throughout their stay, attending to any additional needs.

Role Competencies

• Previous experience within a fast paced or resort environment, or in a hotel or restaurant, together with good people skills.
• Where teamwork and collaboration have been the key would be ideal.
• Working independently and as part of a team comes naturally to you.
• Ability to work under pressure to juggle competing priorities with minimum supervision.
• You are calm, confident, and discreet, taking huge pride in your presentation.
• Exemplary time management with a vision for quality and excellence.

About Moness

Moness Resort is in the small market town of Aberfeldy. Set in thirty-five acres of ground and situated amidst stunning Highland scenery, the resort offers a range of accommodations, including well equipped family friendly self-catering cottages and hotel rooms. Within the main house there are restaurants and bars and an outdoor terrace. Leisure facilities, swimming pool, sauna, steam room and hot tub. A Spa offering treatments from manicures to full body massages using ISHGA products. A popular destination for weddings and gatherings, all held within our recently renovated marquee, adjacent to the main building and where we tailor special occasion or celebration banquet dining. We offer our guests a relaxing retreat to unwind amongst breathtaking surroundings while enjoying a wide range of amenities and activities.

This role does not qualify for sponsorship under the Skilled Worker visa requirements and eligibility criteria. Only applicants with the right to work in mainland UK can be considered. We cannot consider applicants who require sponsorship.

What we Offer

• £13.45 per hour plus excellent benefits.
• We are a close-knit friendly and professional team that support each other, celebrate shared success in a fast-paced hospitality setting.
• We believe in developing talent; career progression with opportunities to learn, grow and progress.
• We understand the importance of well-being and encourage our team to keep fit and healthy through free access to our leisure facilities.
• We offer our team discounts on accommodation and within our restaurants throughout the resort.
• We offer free on-site parking.
• Paid breaks.
• Uniform provided.