Security Operations Officer (Rotation - Six days on Six days off) in Kenmore

Taymouth Castle Golf & Sport Club Security Operations Officers are part of a highly professional team that supports all club locations in security, fire, life safety, alarm monitoring, video monitoring, incident management, investigation support, and dispatching of safety resources.

Responsibilities:

• Dispatch and coordinate response to incidents on club premises or during club events using appropriate communication methods (medical emergencies, burglary, intrusion, fire, or duress alarms).
• Consult with law enforcement, fire, or other public safety organisations as required.
• Document, assess, and escalate incidents and develop concise, fact‑based incident reports for distribution to club security management.
• Report unusual or abnormal conditions to company security personnel, management, employees, and operations teams.
• Receive, evaluate, and disseminate incoming information and reports from security personnel, field officers, employees, suppliers, reporting parties, and local agencies via radio, phone, and email.
• Assist in coordinating after‑hours service requests requiring access to club properties.

Qualifications & Experience:

• Minimum three years full‑time experience in a security function, preferably in an operations or control‑room centre setting.
• Valid SIA CCTV licence and valid UK driving licence.
• Proficiency in alarm monitoring, access control, video management, and crisis communication technology.
• Experience using Smart PTT, Genetec, or other enterprise VMS/SMS/communications platforms (highly preferred, training can be provided).
• Computer proficiency with Microsoft Office suite.
• Ability to coordinate and manage multiple tasks with limited supervision while providing excellent customer service in a high call volume setting.
• Strong communication skills at all organisational levels.
• Calm, patient, and composed in fast‑paced, luxury club environments while juggling priorities intelligently.
• Commitment to flexible scheduling, including rotating shifts, nights, weekends, and holidays.

Benefits:

• Competitive salary and living wage.
• Uniform provided.
• Free meals on duty.
• Use of on‑site staff gym and activities.
• Discounted local accommodation for friends and family.
• Wellbeing Plus – Hospitality Action’s Employee Assistance Programme.
• Work‑family culture.
• Eligible for subsidised project staff accommodation during shift rotation (taxable employee benefit).