Housekeeping Supervisor in Kenmore

An important and vital role within the Club, our Housekeeping Supervisor supports the Residential Services Director and Housekeeping Manager in ensuring the overall operation runs smoothly and while on shift the day-to-day running of the department. The Residential Services Department is spread across the whole estate working and collaborating with team members throughout the various areas of the club. We believe in having fun and creating memorable moments for our members and visiting guests at their ‘home from home’, making sure each visit is unique.

The team strive daily to achieve continuity of service, and you offer team members guidance and support to ensure they can fulfil their individual tasks with a clear focus on delivering exceptional service while maintaining the efficiency and quality that will ensure the luxurious standards associated with our club are achieved. Keeping our incredible facilities clean and tidy requires a one team approach. People are our priority, and this role requires someone who is organised, takes pride in a job well done and gains genuine enjoyment from making others happy.

Discover the role:

• Assign areas to the team whether it be within the castle or in members’ homes or at various locations throughout the estate.
• Ensure that appropriate coverage is in place according to the demands and requirements of each area.
• Conduct daily shift briefings and lead on monthly meetings with a proactive approach, continually striving to develop and train; ensuring the team maintain their high standards of attention to detail.
• Review and check each suite, home, and area of the Castle to ensure it is refreshed, carefully checking the standards of cleanliness and presentation; before, during and at the hand-over stage of each shift.
• Guide and train our formidable team of Housekeeping Assistants through planned and regular development set out in the training calendar; ensure that everyone has a thorough understanding of their role and the tasks they need to perform and the responsibility they hold to ensure that a consistent service is delivered.
• Carefully manage and take a genuine interest in any special projects or maintenance issues underway throughout the estate.
• Coordinate and follow up on those; ensure the work is being completed within the scheduled time.
• Ensure all members and their guests are responded to promptly, any individual requests or queries they may have are effectively actioned and completed positively and professionally by the team.
• Support with deep cleaning of other areas within the operation as and when required, and as directed by management.
• Uphold our exceptional standards while demonstrating passion and flare in the pursuit of service excellence.
• Actively involved in the day-to-day operation through observance, collaborating proactively with team members across our wide range of facilities.
• Contribute at departmental and the wider business meetings where necessary.
• This role can involve long periods of standing, walking, and bending.

Deliver refined, personalised, anticipatory service with a vision for quality and excellence. Attention to detail with a warm, casual style letting your genuine personality shine through. Calm, confident and discreet, taking huge pride in your presentation. Exemplary time management and problem-solving skills. Ability to work under pressure to juggle competing priorities with minimum supervision. Adapt accordingly to suit the profile of the business. Ability to adjust working days and hours of work to meet business needs, as and when required and during emergencies or busy seasons. Full UK driving license – You may be required to travel between locations. Computer proficiency with Microsoft Office suite of products.

Please note the selected candidate must have the right to work in the UK as we cannot offer visa sponsorship and offers are subject to successful completion of our reference and background checks.

Join the Discovery family, where quality and service are at the heart of everything we do!

Competitive Salary Accredited Living Wage Employer Staff Accommodation on a fixed term Uniform Provided Meal on duty (free of charge) Use of on-site staff gym Access to staff activities Various benefits including discounted local accommodation for friends and family to visit. All team members are protected by Wellbeing Plus: Hospitality Action’s Employee Assistance Programme, which provides easy access to a wide variety of services and helps support a range of personal or work-related issues. Work-Family Culture.