At a Glance
- Tasks: Be the first point of contact for customers and manage service schedules.
- Company: Join a family-run business with a focus on exceptional customer service.
- Benefits: Enjoy a competitive salary, pension scheme, and 22 days holiday plus bank holidays.
- Other info: Ongoing training opportunities in a supportive environment.
- Why this job: Be part of an award-winning team and make a real impact on customer satisfaction.
- Qualifications: Customer-focused with excellent communication skills and at least 1 year of experience.
The predicted salary is between 24800 - 36400 £ per year.
Location: Taylors Peugeot, Ford & Citroen, Ashton Hall Drive, Boston
Hours: 8am-5.30pm Monday to Friday, Saturday mornings on a rota basis
Salary: £31,000 OTE
Due to continued investment in our servicing department, we are looking to recruit an experienced Service Advisor to join our busy team at Taylors Peugeot, Boston.
We operate a highly successful and fast-paced Service Department representing Peugeot, Ford, and Citroën, and thanks to the dedication of our team, we are now enjoying an exciting period of growth and expansion.
As a family-run business, we pride ourselves on delivering exceptional customer service. Our commitment has been recognised with prestigious awards, including the Ford President’s Award for outstanding service and the Peugeot Guild of Gold Lion Award.
About the role:
As a Service Advisor, you will be the first point of contact for our customers, ensuring they receive the highest standard of service from start to finish. Your responsibilities will include:
- Greeting and assisting customers with service enquiries
- Booking in vehicles and managing service schedules
- Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
- Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in the workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers
- Delivering a professional, friendly, and efficient experience at all times
About you:
We’re looking for someone who is:
- Customer-focused and well-presented, with excellent communication skills
- Highly organised and able to manage a busy workload under pressure
- Possessing strong interpersonal skills, with excellent time management and organisational ability
- Confident with IT systems and administration tasks
- Experienced within a Service Advisor role (at least 1 year preferred)
- Familiar with Kerridge and other dealer management systems (preferred)
What we offer:
- Holiday entitlement of 22 days plus bank holidays
- Company pension scheme
- 1 free MOT per year
- Ongoing Manufacturer-led training and development opportunities
- The chance to be part of an award-winning team
- A supportive, family-run business environment where your contribution is valued
Why Join Taylors?
Taylors Motor Group is a family-run business where both customers and employees are at the heart of everything we do. Our competitive salary, commission, and bonus opportunities provide excellent earning potential, while our experienced and long-serving management team ensure you have the support to grow and succeed. You’ll be working in a friendly, team-focused environment where your contribution is valued, and customer satisfaction is always the priority.
#J-18808-LjbffrService Advisor (Taylors Peugeot, Ford & Citroen Boston) employer: Taylors Service Garages Boston Ltd
Taylors Peugeot, Ford & Citroen is an exceptional employer that prides itself on its family-run culture and commitment to award-winning service. With a focus on employee growth through strong training opportunities, you will thrive in a supportive environment where your contributions are valued and recognised. Located in Boston, this role offers the chance to be part of a dynamic team dedicated to delivering outstanding customer experiences.
Contact Details:
Taylors Service Garages Boston Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor (Taylors Peugeot, Ford & Citroen Boston)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Taylors Peugeot, Ford & Citroen. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their family-run business.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the company. Think of scenarios where you can demonstrate your excellent communication and interpersonal skills. Role-play with a friend or family member to get comfortable with handling different customer situations.
✨Tip Number 3
Be ready to showcase your organisational skills! The job requires managing a busy workload, so prepare examples of how you've successfully juggled multiple tasks in the past. This will show that you can handle the pressure and keep everything running smoothly.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we value at Taylors. Plus, it makes it easier for us to track your application!
We think you need these skills to ace Service Advisor (Taylors Peugeot, Ford & Citroen Boston)
Some tips for your application 🫡
Show Your Customer Service Skills:As a Service Advisor, your ability to connect with customers is key. Make sure to highlight any previous experience where you’ve gone above and beyond to provide exceptional service. We want to see how you can bring that same energy to our team!
Tailor Your CV:Don’t just send the same CV to everyone! Take a moment to tweak your CV to match the job description. Emphasise your experience in service roles and any familiarity with systems like Kerridge. It shows us you’re genuinely interested in this position.
Craft a Personal Cover Letter:A cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for Taylors. Share your passion for customer service and how you align with our family-run values. Keep it friendly and professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Taylors Service Garages Boston Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Taylors Peugeot, Ford & Citroen. Understand their values, recent achievements, and what sets them apart in customer service. This will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your communication skills and how you handle difficult situations, as this will demonstrate your suitability for the role.
✨Be Ready for Role-Specific Questions
Expect questions related to managing service schedules, liaising with technical teams, and using dealer management systems like Kerridge. Brush up on these topics and think of scenarios where you've successfully managed similar tasks. This will show that you're not just experienced but also proactive.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and present yourself well. A professional appearance reflects your understanding of the role and the company culture. Remember, you’re representing Taylors, so embody the friendly and efficient service they pride themselves on.
