Life Science Client Support Specialist (Mandarin-Speaking)
Location: London (hybrid with 1-2 days working from a London office and 2-3 days from home)
Salary: £35,000
Fluent Mandarin speaker sought for a global life sciences business to support customers and distributors in China
About the Company
A fast-growing, globally operating life science organisation, supplying high-quality life science reagents and research tools to leading pharmaceutical, biotech and academic customers worldwide. Their teams are science-led, customer-focused and committed to supporting the research that moves medicine forward.
The Role
This is a newly created role to supporting the company’s growing presence in China. You’ll be working closely with the China country managed (based in China) and their Business Development Director based in Europe. This is a key customer-facing position and the main point of contact for a portfolio of strategic accounts and distributors in China. You will manage the whole customer journey, from enquiry and quotation through to order processing and delivery, making sure every transaction runs smoothly. You will anticipate customer needs, align internal teams and resolve issues at the root, so customers get an excellent, reliable experience. Whilst you’ll be working to core UK working hours, they are looking for an individual who has some flexibility in their schedule to be able to align with China working hours on occasions to take important calls/video meetings (but you’ll be able to manage your time accordingly)
Key Responsibilities
Dedicated point of contact for key accounts and distributors in China, building trust through proactive, tailored communication
Manage customer support enquiries
Prepare accurate quotations and tenders and follow up on these in a timely manner
Process sales orders as appropriate
Recording all activity on the CRM
Coordinate logistics and deliveries, ensuring customer requirements and timelines are met; keeping customers informed of any issues
Proactively monitor repeat issues; identifying where process improvements can be made
Work closely with Sales, Operations,...
Life Science Client Support Specialist (Mandarin-Speaking) employer: taylorollinson Ltd Careers
As a leading life science biospecimen provider located in Burgess Hill, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to make a meaningful impact in the field of medical research. With competitive salaries, comprehensive benefits including private healthcare and generous holiday allowances, and opportunities for professional growth, we are committed to supporting our Supply Chain Specialists in their career development while ensuring they play a vital role in advancing healthcare solutions.
Contact Details:
taylorollinson Ltd Careers Recruitment Team
