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- Tasks: Support customers in Germany, enhance relationships, and drive sales performance.
- Company: Join TaylorMade Golf, a leader in golf innovation and excellence.
- Benefits: Hybrid working, competitive salary, private healthcare, and generous staff discounts.
- Why this job: Combine your passion for golf with a rewarding customer-focused role.
- Qualifications: Fluency in German and English, customer service experience, and strong communication skills.
- Other info: Enjoy extra holiday perks, including your birthday off!
The predicted salary is between 36000 - 60000 £ per year.
Join the Team Behind the Game as TaylorMade Service and Sales Executive. TaylorMade Golf is a global leader in golf innovation, trusted by elite athletes and weekend players alike. Our brand stands for cutting-edge technology, performance-driven products, and a relentless commitment to excellence. If you’re passionate about golf and thrive in a fast-paced, customer-focused environment, we’d love to welcome you to #TeamTaylorMade.
We’re currently looking for a Service and Sales Executive to join our team in Basingstoke (UK) to support our customers in Germany. Reporting to the Service and Sales Manager, you’ll play a key role in supporting our Area Sales Managers, enhancing customer relationships, and driving sales performance. Fluency in German, both written and spoken is essential for this role.
What You’ll Be Doing
- Handling inbound and outbound customer calls to resolve service issues and identify sales opportunities.
- Making proactive outbound sales calls to meet agreed individual target.
- Maximising upsell opportunities during inbound customer interactions.
- Recording and managing customer interactions using our CRM system.
- Building trust and loyalty by resolving customer issues promptly and professionally.
- Developing and maintaining strong, mutually beneficial working relationships with TaylorMade Golf Ambassadors or other key influencers within assigned territories.
- Contributing to a collaborative team environment and company-wide goals.
- Maintaining a positive, solutions-focused attitude while juggling multiple tasks.
- Utilising effective oral and written communication skills to identify problems and achieve the best solution with internal customers in other Departments (Credit, Shipping, etc).
What We’re Looking For
- A genuine interest in golf and curiosity about golf equipment.
- Fluency in German, both written and spoken with mastery of the English language.
- Proven experience in a customer service or inside sales role, ideally with upselling or warm calling.
- Excellent communication, listening, and influencing skills.
- Strong customer service focus and professional phone etiquette.
- Confident using MS Office, Outlook, and CRM systems (Oracle experience advantageous).
- Highly organised, detail-oriented, and proactive in problem-solving.
What We Offer
- Hybrid working combining time in the office with flexibility to work from home on Tuesday and Wednesday each week.
- Competitive salary, bonus potential, and pension contributions.
- Private healthcare, wellbeing allowance, and contributions toward dental and optical care.
- Generous staff discounts and access to hundreds of retail savings.
- Golf Club Loan Set – get closer to the game you love.
- Extra holiday perks, including your birthday off!
Ready to Make Your Mark? Turn your passion for golf and customer success into a rewarding role with #TeamTaylorMade. Apply today.
Sales and Service Executive Germany in Basingstoke employer: TaylorMade
Contact Detail:
TaylorMade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Service Executive Germany in Basingstoke
✨Tip Number 1
Get to know the company inside out! Research TaylorMade Golf, their products, and their values. This way, when you chat with them, you can show off your passion for golf and how you fit into their mission.
✨Tip Number 2
Practice makes perfect! Before any interviews or calls, rehearse common questions and scenarios you might face. This will help you sound confident and ready to tackle customer service challenges head-on.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend golf events. Building relationships can give you insider info and maybe even a referral to boost your chances of landing that role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining #TeamTaylorMade and ready to make an impact.
We think you need these skills to ace Sales and Service Executive Germany in Basingstoke
Some tips for your application 🫡
Show Your Passion for Golf: Make sure to highlight your genuine interest in golf in your application. We want to see that you’re not just looking for a job, but that you’re excited about being part of the golf community and helping others enjoy the game.
Tailor Your Experience: When detailing your previous roles, focus on your customer service and sales experience. We’re looking for examples where you’ve successfully upsold or resolved customer issues, so make those stand out!
Communicate Clearly: Since fluency in German and English is key, ensure your written application is clear and professional. Use effective communication skills to convey your thoughts and experiences, as this will reflect how you’ll interact with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join #TeamTaylorMade!
How to prepare for a job interview at TaylorMade
✨Know Your Golf Stuff
Brush up on your golf knowledge before the interview. Understand the latest trends in golf equipment and be ready to discuss how they impact customer needs. This will show your genuine interest in the sport and help you connect with the interviewers.
✨Master Your Communication Skills
Since fluency in German and English is crucial, practice articulating your thoughts clearly in both languages. Consider role-playing common customer service scenarios to demonstrate your problem-solving skills and professional phone etiquette during the interview.
✨Showcase Your Sales Experience
Prepare specific examples from your previous roles where you successfully upsold or resolved customer issues. Highlighting these experiences will illustrate your ability to drive sales performance and build strong customer relationships, which are key for this position.
✨Familiarise Yourself with CRM Systems
Get comfortable with CRM systems like Oracle, as well as MS Office and Outlook. Being able to discuss your experience with these tools will show that you're organised and detail-oriented, traits that are essential for managing customer interactions effectively.
