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- Tasks: Support customers in Germany, handle calls, and drive sales performance.
- Company: Join TaylorMade Golf, a leader in golf innovation and performance.
- Benefits: Hybrid working, competitive salary, healthcare, and generous staff discounts.
- Why this job: Combine your passion for golf with a rewarding customer-focused role.
- Qualifications: Fluency in German and experience in customer service or sales.
- Other info: Enjoy extra holiday perks and a collaborative team environment.
The predicted salary is between 36000 - 60000 £ per year.
Join the Team Behind the Game as TaylorMade Service and Sales Executive.
TaylorMade Golf is a global leader in golf innovation, trusted by elite athletes and weekend players alike. Our brand stands for cutting-edge technology, performance-driven products, and a relentless commitment to excellence. If you’re passionate about golf and thrive in a fast-paced, customer-focused environment, we’d love to welcome you to #TeamTaylorMade.
We’re currently looking for a Service and Sales Executive to join our team in Basingstoke (UK) to support our customers in Germany. Reporting to the Service and Sales Manager, you’ll play a key role in supporting our Area Sales Managers, enhancing customer relationships, and driving sales performance. Fluency in German, both written and spoken is essential for this role.
What You’ll Be Doing- Handling inbound and outbound customer calls to resolve service issues and identify sales opportunities.
- Making proactive outbound sales calls to meet agreed individual target.
- Maximising upsell opportunities during inbound customer interactions.
- Recording and managing customer interactions using our CRM system.
- Building trust and loyalty by resolving customer issues promptly and professionally.
- Developing and maintaining strong, mutually beneficial working relationships with TaylorMade Golf Ambassadors or other key influencers within assigned territories.
- Contributing to a collaborative team environment and company-wide goals.
- Maintaining a positive, solutions-focused attitude while juggling multiple tasks.
- Utilising effective oral and written communication skills to identify problems and achieve the best solution with internal customers in other Departments (Credit, Shipping, etc).
- A genuine interest in golf and curiosity about golf equipment.
- Fluency in German, both written and spoken with mastery of the English language.
- Proven experience in a customer service or inside sales role, ideally with upselling or warm calling.
- Excellent communication, listening, and influencing skills.
- Strong customer service focus and professional phone etiquette.
- Confident using MS Office, Outlook, and CRM systems (Oracle experience advantageous).
- Highly organised, detail-oriented, and proactive in problem-solving.
- Hybrid working combining time in the office with flexibility to work from home on Tuesday and Wednesday each week.
- Competitive salary, bonus potential, and pension contributions.
- Private healthcare, wellbeing allowance, and contributions toward dental and optical care.
- Generous staff discounts and access to hundreds of retail savings.
- Golf Club Loan Set – get closer to the game you love.
- Extra holiday perks, including your birthday off!
Turn your passion for golf and customer success into a rewarding role with #TeamTaylorMade. Apply today.
Sales and Service Executive Germany in Basingstoke employer: TaylorMade Golf
Contact Detail:
TaylorMade Golf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Service Executive Germany in Basingstoke
✨Tip Number 1
Get to know the company inside out! Research TaylorMade Golf, their products, and their culture. This way, when you get that interview, you can show off your passion for golf and how you fit into their team.
✨Tip Number 2
Practice your pitch! Whether it’s a phone call or an in-person chat, be ready to talk about your experience and how it relates to the role. Highlight your customer service skills and any sales successes you've had.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Sales and Service Executive Germany in Basingstoke
Some tips for your application 🫡
Show Your Passion for Golf: When writing your application, let your love for golf shine through! Share any personal experiences or stories that highlight your enthusiasm for the sport and how it connects to your customer service skills.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant experience in customer service or sales, especially any upselling or warm calling you've done. We want to see how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for strong communication skills, so show us you can express yourself effectively in writing!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining #TeamTaylorMade!
How to prepare for a job interview at TaylorMade Golf
✨Know Your Golf Stuff
Brush up on your golf knowledge! Since this role is all about supporting customers in Germany, being able to discuss golf equipment and trends will show your genuine interest and passion for the sport. Familiarise yourself with TaylorMade's products and how they stand out in the market.
✨Master Your Languages
Fluency in German and English is a must for this position. Practice speaking and writing in both languages before the interview. You might even want to prepare answers to common interview questions in both languages to demonstrate your proficiency and confidence.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues or identified sales opportunities. Highlight your ability to build trust and loyalty with customers, as this is key to thriving in a customer-focused environment like TaylorMade.
✨Get Familiar with CRM Systems
Since you'll be using a CRM system to manage customer interactions, it’s beneficial to have a basic understanding of how these systems work. If you have experience with Oracle or similar platforms, be ready to discuss it. If not, consider doing a bit of research to show your proactive approach.
