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- Tasks: Support customers in Germany, enhance relationships, and drive sales performance.
- Company: Join TaylorMade Golf, a leader in golf innovation and excellence.
- Benefits: Hybrid working, competitive salary, private healthcare, and generous staff discounts.
- Why this job: Combine your passion for golf with customer success in a dynamic team.
- Qualifications: Fluency in German and English, customer service experience, and strong communication skills.
- Other info: Enjoy extra holiday perks and a Golf Club Loan Set!
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join the Team Behind the Game as TaylorMade Service and Sales Executive. TaylorMade Golf is a global leader in golf innovation, trusted by elite athletes and weekend players alike. Our brand stands for cutting‑edge technology, performance‑driven products, and a relentless commitment to excellence. If you’re passionate about golf and thrive in a fast‑paced, customer‑focused environment, we’d love to welcome you to #TeamTaylorMade. We’re currently looking for a Service and Sales Executive to join our team in Basingstoke (UK) to support our customers in Germany. Reporting to the Service and Sales Manager, you’ll play a key role in supporting our Area Sales Managers, enhancing customer relationships, and driving sales performance. Fluency in German, both written and spoken, is essential for this role.
What You’ll Be Doing
- Handling inbound and outbound customer calls to resolve service issues and identify sales opportunities.
- Making proactive outbound sales calls to meet agreed individual target.
- Maximising upsell opportunities during inbound customer interactions.
- Recording and managing customer interactions using our CRM system.
- Building trust and loyalty by resolving customer issues promptly and professionally.
- Developing and maintaining strong, mutually beneficial working relationships with TaylorMade Golf Ambassadors or other key influencers within assigned territories.
- Contributing to a collaborative team environment and company‑wide goals.
- Maintaining a positive, solutions‑focused attitude while juggling multiple tasks.
- Utilising effective oral and written communication skills to identify problems and achieve the best solution with internal customers in other departments (Credit, Shipping, etc).
What We’re Looking For
- A genuine interest in golf and curiosity about golf equipment.
- Fluency in German, both written and spoken, with mastery of the English language.
- Proven experience in a customer service or inside sales role, ideally with upselling or warm calling.
- Excellent communication, listening, and influencing skills.
- Strong customer service focus and professional phone etiquette.
- Confident using MS Office, Outlook, and CRM systems (Oracle experience advantageous).
- Highly organised, detail‑oriented, and proactive in problem‑solving.
What We Offer
- Hybrid working combining time in the office with flexibility to work from home on Tuesday and Wednesday each week.
- Competitive salary, bonus potential, and pension contributions.
- Private healthcare, wellbeing allowance, and contributions toward dental and optical care.
- Generous staff discounts and access to hundreds of retail savings.
- Golf Club Loan Set – get closer to the game you love.
- Extra holiday perks, including your birthday off!
Ready to Make Your Mark? Turn your passion for golf and customer success into a rewarding role with #TeamTaylorMade. Apply today.
Sales and Service Executive Germany in Basingstoke employer: TaylorMade Golf Company
Contact Detail:
TaylorMade Golf Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Service Executive Germany in Basingstoke
✨Tip Number 1
Get to know the company inside out! Research TaylorMade's products, values, and recent news. This way, when you chat with them, you can show off your passion for golf and how you fit into their culture.
✨Tip Number 2
Practice your pitch! Prepare a quick introduction about yourself that highlights your experience in customer service and sales. Make it engaging and relevant to the role, so they remember you when it comes to decision time.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows your genuine interest in being part of #TeamTaylorMade.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Sales and Service Executive Germany in Basingstoke
Some tips for your application 🫡
Show Your Passion for Golf: Make sure to highlight your genuine interest in golf and any relevant experiences you have. We want to see that you’re not just applying for a job, but that you truly care about the sport and the products we offer.
Tailor Your Application: When writing your application, be sure to tailor it to the role of Service and Sales Executive. Use keywords from the job description to show us you understand what we're looking for and how you fit into #TeamTaylorMade.
Demonstrate Your Customer Service Skills: Since this role is all about enhancing customer relationships, share specific examples of how you've successfully handled customer interactions in the past. We love seeing how you’ve resolved issues and driven sales!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at TaylorMade Golf Company
✨Know Your Golf Stuff
Brush up on your golf knowledge! Since this role is all about supporting customers in the golf industry, being able to discuss equipment and trends confidently will impress the interviewers. Show them you’re not just a sales whiz but also genuinely passionate about the game.
✨Master Your Languages
Fluency in German and English is a must for this position. Practice speaking and writing in both languages before the interview. You might even want to prepare some common customer service scenarios in both languages to demonstrate your skills effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully resolved customer issues or upsold products. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see how you handle challenges.
✨Get Familiar with CRM Systems
Since you'll be using a CRM system, it’s beneficial to have a basic understanding of how they work. If you have experience with Oracle or similar systems, be ready to discuss it. If not, do a bit of research to show your willingness to learn and adapt.
