Sales and Service Executive - fluent German required in Basingstoke

Join the Team Behind the Game as TaylorMade Service and Sales Executive. TaylorMade Golf is a global leader in golf innovation, trusted by elite athletes and weekend players alike. Our brand stands for cutting-edge technology, performance-driven products, and a relentless commitment to excellence. If you’re passionate about golf and thrive in a fast-paced, customer-focused environment, we’d love to welcome you to #TeamTaylorMade.

We’re currently looking for a Service and Sales Executive to join our team in Basingstoke (UK) to support our customers in Germany. Reporting to the Service and Sales Manager, you’ll play a key role in supporting our Area Sales Managers, enhancing customer relationships, and driving sales performance. Fluency in German, both written and spoken, is essential for this role.

What You’ll Be Doing

• Handling inbound and outbound customer calls to resolve service issues and identify sales opportunities.
• Making proactive outbound sales calls to meet agreed individual targets.
• Maximising upsell opportunities during inbound customer interactions.
• Recording and managing customer interactions using our CRM system.
• Building trust and loyalty by resolving customer issues promptly and professionally.
• Developing and maintaining strong, mutually beneficial working relationships with TaylorMade Golf Ambassadors or other key influencers within assigned territories.
• Contributing to a collaborative team environment and company-wide goals.
• Maintaining a positive, solutions-focused attitude while juggling multiple tasks.
• Utilising effective oral and written communication skills to identify problems and achieve the best solution with internal customers in other Departments (Credit, Shipping, etc).

What We’re Looking For

• A genuine interest in golf and curiosity about golf equipment.
• Fluency in German, both written and spoken, with mastery of the English language.
• Proven experience in a customer service or inside sales role, ideally with upselling or warm calling.
• Excellent communication, listening, and influencing skills.
• Strong customer service focus and professional phone etiquette.
• Confident using MS Office, Outlook, and CRM systems (Oracle experience advantageous).
• Highly organised, detail-oriented, and proactive in problem-solving.

What We Offer

• Hybrid working combining time in the office with flexibility to work from home on Tuesday and Wednesday each week.
• Competitive salary, bonus potential, and pension contributions.
• Private healthcare, wellbeing allowance, and contributions toward dental and optical care.
• Generous staff discounts and access to hundreds of retail savings.
• Golf Club Loan Set – get closer to the game you love.
• Extra holiday perks, including your birthday off!

Ready to Make Your Mark? Turn your passion for golf and customer success into a rewarding role with #TeamTaylorMade. Apply today.

TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.