At a Glance
- Tasks: Deliver exceptional customer service while supporting sales teams and managing customer queries.
- Company: Join TaylorMade, a top-rated employer focused on teamwork and growth.
- Benefits: Enjoy a supportive environment with recognition and opportunities for personal development.
- Other info: Be part of a collaborative team at our Basingstoke HQ.
- Why this job: Make a real impact in customer experience and sales across European markets.
- Qualifications: Fluent in French and English, with strong communication and customer service skills.
Do you take pride in delivering excellent customer service? Do you enjoy building relationships where service and sales go hand in hand? At TaylorMade, we have an opportunity for a Service and Sales Executive to join the team and play a key role in delivering an exceptional customer experience while supporting our sales teams to achieve their targets. Based at our Basingstoke HQ, you’ll be supporting our customers in France, acting as a central point of contact for Area Sales Managers and their territories. You’ll manage a mix of inbound and outbound activity, ensuring queries are handled efficiently and opportunities to add value are maximised. Working as part of a collaborative and high-performing team, you’ll build strong relationships internally and externally, developing a strong understanding of our products, systems and processes to support both service and sales success.
Key Responsibilities
- Provide day-to-day sales and service support to Area Sales Managers and customers in France
- Handle inbound calls and emails, identifying and resolving customer queries efficiently
- Take ownership of issues and aim for First Call Resolution wherever possible
- Support outbound sales and service activity alongside the field sales team
- Identify opportunities to upsell during customer interactions
- Deliver against individual sales targets set annually
- Accurately record and manage customer interactions within CRM systems
- Build and maintain strong customer relationships, ensuring a high level of satisfaction
- Collaborate with internal teams (e.g. Credit, Shipping, Operations) to resolve queries
- Develop knowledge of order processing, shipping and wider business operations
What We’re Seeking
- A strong customer focus with a passion for delivering excellent service
- An understanding of how service and sales work together to achieve results
- Interest in the golf industry and product knowledge (desirable)
- Previous experience in a customer service and/or inside sales role
- Fluent French language skills and mastery of the English language (essential)
- Strong communication skills with confidence on the phone and via email
- Ability to build relationships and work effectively with internal stakeholders
- Highly organised with the ability to manage multiple priorities
- A collaborative, team-focused mindset, excellent problem-solving skills and a proactive approach
- Experience of using MS Office, CRM and ERP systems (Oracle advantageous)
Why Join Us
At TaylorMade, a 2026 Sunday Times Best Places to Work employer, we’re committed to creating an environment where people feel supported, trusted and able to perform at their best. It’s a place where your contribution is recognised, where you can make an impact, and where you have the space to grow. In this role, you’ll be part of a team focused on delivering an outstanding customer experience, working closely with our sales teams to drive results across our European markets. Based at our Basingstoke HQ, you’ll support our customers in France, building strong relationships and playing a key role in ensuring a seamless end-to-end experience. It’s a position where your impact is visible, and where service and sales come together to drive performance. If you speak both French and English, and are motivated by delivering excellent customer service while supporting sales performance, we’d love to hear from you!
Sales and Service Executive - Fluent French required in Basingstoke employer: TaylorMade Golf Company
At TaylorMade, we pride ourselves on fostering a supportive and collaborative work environment where your contributions are valued and recognised. As a 2026 Sunday Times Best Places to Work employer, we offer exceptional growth opportunities and a chance to make a tangible impact in the golf industry while working from our Basingstoke HQ. Join us to be part of a high-performing team dedicated to delivering outstanding customer experiences and driving sales success across European markets.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Service Executive - Fluent French required in Basingstoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TaylorMade Golf Company. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TaylorMade Golf Company before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales and Service Executive - Fluent French required in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TaylorMade Golf Company:Your cover letter is your chance to shine! Tell us why you want to work at TaylorMade Golf Company specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TaylorMade Golf Company!
How to prepare for a job interview at TaylorMade Golf Company
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
