Hospitality & Training Consultant in Gloucester

The Suite 121 Supervisor plays an integral role within our post-16 provisions in supporting both employees and young people. Responsible for developing and maintaining Suite 121, the overall focus will be on fostering a productive and harmonious work environment. This role requires strong interpersonal and communication skills.

This role is accountable for:

• Ensuring own behaviour and practice always acts as a positive role model to all staff and young people.
• Staying attuned to organisational and operational changes across TMS Post-16 provisions.
• Participating in discussions that are focused on continuous improvements to TMS.
• Ensuring provisions and resources are available and kept up to date.
• The cleanliness and organisation of Suite 121.

Team Management and Leadership

• Collaborate with management to address performance-related issues and develop appropriate action plans to improve practice.
• Work as part of a team to provide a programme of intervention to resolve issues and propose solutions.
• Provide day-to-day support to both Suite 121, post-16 staff and young people.
• 1-2-1 supervisions and appraisal meetings for Suite 121 staff.
• Review and identify existing and any new training required to ensure all Mentoring staff meet industry competency and professional requirements.
• Manage any staff personal/performance issues or concerns.
• Assessing and planning resources.

Young People

• Actively involved in reviewing the needs of young people in communication with senior management and post-16 department managers.
• Act as Deputy Safeguarding for Suite 121; reporting directly to TMS DSL.
• Undertake meetings when required.
• Manage Risk Assessment and Behaviour Management plans.
• Support with due diligence.

Catering & Hospitality Training

• Lead the day‑to‑day practical training of young people (16–24) in catering and hospitality environments, using real service scenarios.
• Design and deliver hands‑on learning experiences that build core skills such as food preparation, hygiene, customer service, and teamwork.
• Act as a workplace mentor and coach, supporting young people to develop confidence, independence, and employability skills.
• Supervise young people during live catering operations, ensuring safe, professional, and high‑quality service delivery.
• Adapt training approaches to meet individual learning needs, abilities, and behavioural support plans.
• Provide informal assessment and feedback, tracking progress against agreed personal and vocational goals.
• Embed industry standards and expectations (timekeeping, presentation, communication) into daily activities.
• Work collaboratively with post‑16 staff to align training outcomes with wider development plans.
• Support young people in reflecting on their experiences to build real‑world understanding of the hospitality sector.
• Ensure all training activities comply with food safety, safeguarding, and health & safety requirements.

Planning and Communication

• Manage, plan and schedule the weekly schedule and communicate relevant information to senior management / department managers.
• Responsible for the maintenance of own workload.
• Undertake administration necessary for effective job performance and maintain accurate records.
• Ensure that both computer and manual records are maintained in a timely and accurate manner.
• Work in co‑ordination with the Head of Operations in providing contingency cover when necessary and in line with the needs of the business.

Operational Risk

• Perform within the Company’s Health and Safety policy.
• Take responsibility for own Health and Safety and those of colleagues.
• Oversee unit risk assessments and implement any required mitigation.
• Oversee incident reports, reporting to appropriate party and implementing mitigation.

Office Maintenance

• Oversee ensuring that Suite 121 is appropriately stocked, clean and fit for purpose.
• Undertake such other duties as might be reasonably required and which are consistent with the general level of responsibility of the post.

If you are interested in this role, please contact ian@tayloredmentoring.co.uk.