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- Tasks: Support the Customer Service team with admin duties and resolve customer issues.
- Company: Taylor Wimpey builds homes and futures, fostering a positive work culture.
- Benefits: Enjoy a supportive environment, skill development, and a no-blame culture.
- Why this job: Be part of a team that makes a positive impact on people's lives and the planet.
- Qualifications: Strong interpersonal skills and previous customer service experience required.
- Other info: Full-time, office-based role with a commitment to inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
Make a Home at Taylor Wimpey
At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen – for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all.
With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.
Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people.
Home to work that matters, and you can be a part of it.
Job summary/Purpose
The Customer Service Administrator is responsible for supporting the Customer Service team with any administrative duties related to the resolution of customer issues, tasks and complaints once customers have moved into their new home. This includes (but not exclusively) the logging of information onto Dynamics, raising of supporting paperwork to enable the processing of invoices and contra-charges, processing of cheque requests, allocation of works to Customer Support Operatives, suppliers or subcontractors and the ordering and chasing of materials.
The Customer Service Administrator should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols.
PLEASE NOTE: This is a full time, office based role.
Primary Responsibilities
Demonstrates role model customer behaviour
- Acts as an inspiring role model across the team in the delivery of great customer service
- Always demonstrates positive behaviour when discussing or interacting with customers, subcontractors or suppliers
- Role models Taylor Wimpey’s values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone
Achievement of business objectives and priorities
- Works independently to complete all work within the required SLA timeframe
- Allocates emails from the CS inbox to the appropriate person within the Customer Service team
- Works in an organised and well-planned manner, to correctly allocate works to Customer Support Operatives, suppliers or subcontractors so that issues and tasks are resolved within SLA timeframes
- Orders and chases materials so that issues and tasks are resolved within SLA timeframes
- Logs all relevant information onto Dynamics in a timely manner
- Produce and issue relevant reports in a timely manner to support the resolution of issues, tasks and complaints
- Raises accurate and timely paperwork to enable the processing of invoices, contra-charges and cheque requests
- Builds relationships with other functions and works collaboratively with them to resolve issues, tasks and complaints within SLA timeframes
- Builds relationships with subcontractors and suppliers to ensure they understand our expectations of their customer commitments and provides feedback where appropriate to ensure continuous improvement of their service offering
Committed to continuous improvement
- Identifies gaps in their communication capability (verbal and written) and takes responsibility for the continuous improvement of these
- Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement
Experience, Qualifications, Technical Requirements
- Strong interpersonal and relationship building skills
- Proven ability to work collaboratively
- Proven ability to work independently, prioritise work and take initiative to find solutions to problems
- Proven ability to remain calm, measured and resilient in challenging situations
- Previous experience of working in a fast-paced Customer Service team
Inclusivity Statement
As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.
Customer Service Administrator employer: Taylor Wimpey
Contact Detail:
Taylor Wimpey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarize yourself with Dynamics, as it's a key tool for the Customer Service Administrator role. Understanding how to log information and generate reports efficiently will set you apart from other candidates.
✨Tip Number 2
Showcase your interpersonal skills during any interactions, whether in interviews or networking. Building relationships is crucial in this role, so demonstrating your ability to connect with others can make a big difference.
✨Tip Number 3
Prepare examples of how you've handled challenging customer service situations in the past. Being able to discuss your problem-solving skills and resilience will highlight your suitability for the fast-paced environment at Taylor Wimpey.
✨Tip Number 4
Research Taylor Wimpey's values and culture. Aligning your personal values with theirs and expressing this alignment during your application process can demonstrate your commitment to their mission and enhance your chances of landing the job.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Administrator position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and administration. Use specific examples that demonstrate your ability to work independently, prioritize tasks, and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how you embody Taylor Wimpey’s values and how your skills can contribute to their mission of building futures.
Showcase Your Interpersonal Skills: In your application, emphasize your strong interpersonal and relationship-building skills. Provide examples of how you've successfully collaborated with teams or resolved customer issues in previous roles.
How to prepare for a job interview at Taylor Wimpey
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've provided excellent customer service in the past. Highlight your ability to remain calm and professional in challenging situations, as this is crucial for the role.
✨Demonstrate Your Organizational Skills
Since the role involves managing multiple tasks and priorities, be ready to explain how you stay organized. Discuss any tools or methods you use to keep track of your work and ensure timely completion of tasks.
✨Familiarize Yourself with Dynamics
As the job requires logging information onto Dynamics, it would be beneficial to familiarize yourself with this software beforehand. If you have experience with similar systems, be sure to mention it during the interview.
✨Emphasize Team Collaboration
Taylor Wimpey values collaboration, so be prepared to talk about how you've worked effectively within a team. Share examples of how you've built relationships with colleagues, subcontractors, or suppliers to achieve common goals.
