Customer Experience / Sales Executive

Make a Home at Taylor WimpeyAt Taylor Wimpey, we don’t just build houses; we build futures. Home to work that matters, and you can be a part of it.To ensure sales meet or exceed target and profit is maximized for the business.Becomes the reference point for the purchaser, and all other internal and external interested parties from the first contact through to the completion of the house sale. Promote and provide for the use of company-recommended mortgage brokers and solicitors to ensure an efficient service for the customer to achieve purchasing deadlines. Ensure all administrative and reporting requirements are met according to company policies and agreed time frames. Ensure that market research, price benchmarking, advertising, incentives, PR and other marketing events are undertaken proactively to provide the correct pipeline to fulfil agreed sales targets. Follow-up leads to ensure that sales targets are met and customer satisfaction is measured to the level required by Taylor Wimpey. Undertake inspections and introduce the customer to their new home, ensure familiarization, and ensure the aftercare of those customers at defined intervals following their move-in date. Ensure the health and safety of customers, colleagues and other parties while on site in accordance with legal requirements and company policy. Follow and adhere to company (procedures, standards of performance, and the business unit Sales Manual. The role requires regular weekend and bank holiday working. Experience, Qualifications, Technical RequirementsSales experience in the housing industry High levels of self-management Exceptional customer service skills & sales excellence Computer literacy Full driving license and ownership of a car What we offer at Taylor WimpeyAt Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it\’s about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work.Inclusivity StatementAs a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.