At a Glance
- Tasks: Lead customer support, manage issues, and drive service improvements.
- Company: Taylor Wimpey, a leading homebuilder with a commitment to quality.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Join a dynamic company focused on continuous improvement and customer satisfaction.
- Why this job: Make a real difference in customer experiences and lead a high-performing team.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Taylor Wimpey is seeking a Customer Support Manager to oversee the administration of customer issues, supervise CSCs and contractors, and allocate resources for in-home work.
You will partner with the Customer Service Director to oversee data and escalate issues as needed, stepping in for the director when required.
You will model the company values, build a high-performing team, manage SLA performance, and drive continuous improvement in customer service operations.
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Customer Experience Lead & SLA Champion employer: Taylor Wimpey
TAYLOR WIMPEY is an excellent employer, offering a supportive work culture that prioritises safety and teamwork in the vibrant community of Haddington, Scotland. Employees benefit from comprehensive packages including life insurance and private healthcare, alongside opportunities for personal and professional growth within a leading construction firm. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career path.
