Quality Manager

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no‑blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it.

Job Summary

To improve quality assurance and build quality within production, and liaise with other departments, ensuring sites are complying with TW designs, details and standards. Implementing support and development for site teams and trades to ensure a high standard of construction is maintained throughout the build process. Report findings, training and development requirements to the local production team and the UK Head of Production on a regular basis.

Primary Responsibilities

• Site Quality Inspections: Conducting inspections across all sites within a BU on a regular rotating basis ensuring each visit is planned and programmed in with the Site Management and/or trades. Complete quality reports using a phone/tablet-based app to record findings (Site Audit Pro). Ensure the Build Quality Checklist (BQC) for the Site Management team and individual trade BQCs are complete. Ensure the BQC Quality Manager checklist is complete on each site when visiting. Ad hoc inspections of plots nearing completion to ensure HQI quality is maintained.
• Reporting: Collate and upload relevant findings, reports and photographs in relation to build quality, ensuring the accuracy of weekly reports forwarded to the Production team, contractors and other departments as required. Ensure any actions from quality reports are distributed and closed out by the relevant Site Management, Trade and/or department. Attending meetings with Production Directors/Managers to relay key findings which will be used to inform management strategy. Produce a monthly report to the Regional Board and UK Head of Production summarising any points in regards to quality. Issue Quality Non‑Conformities and follow up on any actions. Monitor and track the progress of the business’s quality KPIs.
• Cross‑Functional Working: Liaising with Site Managers and Commercial over areas of concern or material issues which may result in quality risks. Liaising with Site Managers, Production Managers and Commercial in regards to concerns with any contractors. Liaising with Site Management and Technical in regards to issues with any drawings or details. Maintain an open line of communication with the warranty provider to collaborate on potential areas of concern and build good relationships with inspectors. Meet with the Head of Customer Service regularly to understand any concerns in regards to quality during the build. Meet regularly with other departments to feedback and follow up any improvements in regards to quality. Attend divisional quarterly meetings with the UK Head of Production. As necessary attend NHBC resolution meetings for technical support.
• Training and Inductions: Coordinate training and development of staff on quality procedures and trade standards. Responsible for conducting quality training as part of the induction for new site staff and apprentices. Responsible for identifying training requirements and then coaching and training site management and direct trades in regards to build knowledge and quality. Undertake Quality Inductions with new subcontractors. Undertake quality training events with contractors and trades.

Experience, Qualifications, Technical Requirements

• Excellent Communication Skills, written and verbal
• Attention to detail
• Problem solving
• Time Management – Working to deadlines
• Knowledge and experience of building standards and warranty provider requirements
• Previous inspection role within the house building industry
• IT skills – Microsoft package, and mobile applications
• Driving licence

What We Offer At Taylor Wimpey

At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve. We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work. If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey.

Inclusivity Statement

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

Internal Applicants

Please inform your line manager if you wish to apply for this role.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Quality Assurance