Customer Support Operative in Paisley

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen – for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no‑blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing incredible places and spaces to life, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it.

Job Summary

The Customer Support Operative is responsible for the inspection and remediation of issues and defects in customers’ homes, working in collaboration with the Customer Support Coordinators to ensure the required materials and supplies have been ordered and always keeping customers informed on the progress of their issues. The Operative should be conversant in using the technology provided to carry out their role and be adherent to relevant processes and procedures, including health and safety regulations and protocols.

Primary Responsibilities

• Act as an inspiring role model across the team in the delivery of great customer service.
• Always demonstrate positive behaviour when discussing or interacting with customers.
• Engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve it quickly.
• Role‑model Taylor Wimpey’s values by behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone.
• May carry out inspections of potential remedial works to understand if work is required, what needs doing and how many people will be required.
• Undertake remedial works that might encompass a range of trades such as carpentry, painting, dry‑lining, and any other remedial works requested by the Customer Support Manager or Senior Customer Support Operative.
• If required, source materials cost‑effectively, with the agreement of the Customer Support Manager or Senior Customer Support Operative.
• Keep the Customer Support Coordinators updated on progress of customer remediation works.
• Build relationships with other functions and work collaboratively with them to resolve issues and prevent re‑occurrence.

Committed to Continuous Improvement

• Takes responsibility for own development by seeking feedback on performance to ensure ongoing improvement.
• Identifies gaps in customer engagement ability (verbal and written) and takes responsibility for continuous improvement of these.
• Identifies ways of working that could be more efficient and/or cost‑effective and puts forwards ideas for improvement.
• Keeps up to date.

Experience, Qualifications, Technical Requirements

• Qualified City & Guilds carpenter or painter.
• Able to work flexibly, efficiently and reliably.
• Proven ability to work independently, prioritise work and take initiative to find solutions to problems.
• Proven ability to remain calm, measured and resilient in challenging situations.
• Clean driving licence.
• Previous experience working in the housebuilding industry.
• Experience of trades other than carpentry and painting.

What We Offer

We offer many standard benefits, including excellent retail discounts, company‑funded life insurance, private healthcare, and a pension scheme with company contributions. Additional perks include a discounted house purchase scheme, car leasing scheme, share plans, and flexible benefits options such as buying extra annual leave or adding dependants to benefit cover. We provide industry‑leading professional training and development to unlock your potential and support your career and personal goals.

Inclusivity Statement

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long‑term health conditions that affect their ability to perform normal daily activities, ensuring barriers are eliminated when it comes to employment opportunities. We guarantee an interview to applicants who declare a disability during the application process that meets the minimum requirements for the role.