At a Glance
- Tasks: Own customer issues and ensure smooth resolutions for new homeowners.
- Company: Join Taylor Wimpey, where we build futures and create positive impacts.
- Benefits: Enjoy retail discounts, private healthcare, and flexible benefits tailored to you.
- Other info: Be part of a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Experience in fast-paced customer service and strong relationship-building skills.
The predicted salary is between 30000 - 40000 € per year.
At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. Our vision is to create a positive impact for people and the planet, and we invite you to discover the incredible opportunities that await you here.
The Customer Support Coordinator is responsible for taking ownership of customer issues, tasks and complaints once customers have settled into their new homes and been handed over from the Customer Relations Managers. The role includes managing resolution to completion, correctly identifying required actions, allocating resources timely, and ensuring necessary parts and supplies are ordered to enable remediation work. The coordinator keeps customers updated on progress toward resolution and ensures adherence to technology, processes, and health and safety protocols.
Primary Responsibilities
- Acts as a role model across the team in delivering great customer service.
- Always demonstrates positive behaviour when interacting with customers.
- Engages with customers professionally, establishing trust and resolving issues quickly.
- Minimises reputational risk by managing complaints, social media contacts and third‑party claims appropriately.
- Behaves with integrity, professionalism, and a positive, collaborative style.
- Works independently to resolve issues, tasks and complaints within required SLA timeframes.
- Organises work so customers are fully informed of progress and issues are resolved within SLA.
- Identifies solutions when blockers arise and informs the Customer Support Manager of factors that may hinder SLA compliance.
- Maintains quality notes for every interaction to provide an accurate record.
- Builds relationships with other functions, subcontractors and suppliers to resolve issues and provide feedback for continuous improvement.
- Takes responsibility for continuous development, seeks feedback and identifies gaps in customer engagement.
- Proposes improvements to make processes more efficient and cost‑effective.
- Keeps up to date with house types, products, specifications and new home technology to inform customer conversations.
Experience, Qualifications and Technical Requirements
- Previous experience in a fast‑paced customer service environment.
- Strong interpersonal and relationship‑building skills.
- Proven ability to work collaboratively and independently, prioritising work and finding solutions.
- Ability to remain calm, measured and resilient in challenging situations.
- Experience within the housebuilding industry.
Benefits
We offer standard benefits including excellent retail discounts, company‑funded life insurance, private healthcare and access to a pension scheme with company contributions. Additional perks include a discounted house purchase scheme, car leasing scheme and share plans, along with a flexible benefits package that can be customised to suit your needs. Professional training, development and growth opportunities are designed to unlock your potential and help you achieve your career and personal goals.
Inclusivity Statement
As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long‑term health conditions and ensure that barriers are eliminated in employment opportunities. We guarantee an interview to applicants who declare a disability during the application process and meet the minimum requirements for the role.
Internal Applicants
Please inform your line manager if you wish to apply for this role.
Customer Support Coordinator in Hampshire employer: Taylor Wimpey plc
At Taylor Wimpey, we pride ourselves on fostering a supportive and inclusive work environment where every employee can thrive. As a Customer Support Coordinator, you will benefit from comprehensive training and development opportunities, alongside a flexible benefits package tailored to your needs. Our commitment to employee well-being is reflected in our excellent perks, including retail discounts, private healthcare, and a discounted house purchase scheme, making us an exceptional employer in the housebuilding industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Coordinator in Hampshire
✨Tip Number 1
Get to know the company culture! Before your interview, check out Taylor Wimpey's website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations that might come up in the role. Being able to demonstrate your problem-solving skills and calmness under pressure will really impress the interviewers.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences at Taylor Wimpey and any tips they might have for your application process. This insider info can give you a real edge!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Coordinator in Hampshire
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled issues and built relationships with customers in the past. Use specific examples that demonstrate your ability to resolve complaints and keep customers informed.
Be Professional and Personable:When writing your application, remember to strike a balance between professionalism and friendliness. We’re looking for someone who can engage with customers positively, so let your personality shine through while maintaining a professional tone.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Customer Support Coordinator. Mention relevant skills and experiences that align with the job description, showing us why you’re the perfect fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Taylor Wimpey plc
✨Know the Company Inside Out
Before your interview, take some time to research Taylor Wimpey. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Support Coordinator, your ability to handle customer issues is crucial. Prepare examples from your past experiences where you successfully resolved complaints or built strong relationships with customers. Be ready to discuss how you can bring that same level of service to Taylor Wimpey.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you faced challenges and had to find solutions quickly. Highlight your ability to remain calm under pressure and how you prioritised tasks to meet deadlines. This will resonate well with the role's requirements.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer management, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
