At a Glance
- Tasks: Inspect and resolve customer home issues while keeping them informed.
- Company: Join Taylor Wimpey, where we build futures and create amazing spaces.
- Benefits: Opportunities for skill development, a supportive culture, and a focus on work-life balance.
- Other info: Dynamic team environment with a commitment to continuous improvement.
- Why this job: Make a positive impact on customers' lives and contribute to sustainable living.
- Qualifications: Experience in customer service and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen – for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no‑blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing incredible places and spaces to life, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it.
Job Summary
The Customer Support Operative is responsible for the inspection and remediation of issues and defects in customers’ homes, working in collaboration with the Customer Support Coordinators to ensure the required materials and supplies have been ordered and always keeping customers informed on the progress of their issues. The Operative should be conversant in using the technology provided to carry out their role and be adherent to relevant processes and procedures, including health and safety regulations and protocols.
Primary Responsibilities
- Act as an inspiring role model across the team in the delivery of great customer service.
- Always demonstrate positive behaviour when discussing or interacting with customers.
- Engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve it quickly.
- Role‑model Taylor Wimpey’s values by behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone.
- May carry out inspections of potential remedial works to understand if work is required, what needs doing and how many people will be required.
- Undertake remedial works that might encompass a range of trades such as carpentry, painting, dry‑lining, and any other remedial works requested by the Customer Support Manager or Senior Customer Support Operative.
- If required, source materials cost‑effectively, with the agreement of the Customer Support Manager or Senior Customer Support Operative.
- Keep the Customer Support Coordinators updated on progress of customer remediation works.
- Build relationships with other functions and work collaboratively with them to resolve issues and prevent re‑occurrence.
Committed to Continuous Improvement
- Takes responsibility for own development by seeking feedback on performance to ensure ongoing improvement.
- Identifies gaps in customer engagement ability (verbal and written) and takes responsibility for continuous improvement of these.
- Identifies ways of working that could be more efficient and/or cost‑effective and puts forwards ideas for improvement.
- Keeps up to date.
Customer Support Operative employer: Taylor Wimpey plc
At Taylor Wimpey, we pride ourselves on being more than just a housebuilder; we are a community that fosters growth and innovation. Our Customer Support Operatives play a crucial role in enhancing customer satisfaction while enjoying a supportive work culture that encourages personal development and collaboration. With a commitment to sustainability and a no-blame environment, we empower our employees to thrive both professionally and personally, making every day at work meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Operative
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Taylor Wimpey. A personal introduction can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Taylor Wimpey’s values and recent projects. Show us that you’re not just interested in the role but also in being part of our mission to build futures and make a positive impact.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Customer Support Operative. We want to see how you handle challenges and keep customers informed and happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and contributing to our vision.
We think you need these skills to ace Customer Support Operative
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with customers and resolve their issues, so share any relevant experiences that highlight your skills in this area.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and understand. Avoid jargon unless it’s relevant to the role, and focus on what makes you a great fit for us.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your experience with inspections, remediation works, and collaboration with teams. This shows us that you’ve done your homework and understand what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Taylor Wimpey plc
✨Know the Company Inside Out
Before your interview, take some time to research Taylor Wimpey. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Support Operative, your ability to engage with customers is crucial. Prepare examples from your past experiences where you’ve successfully resolved issues or provided exceptional service. This will demonstrate your capability to embody the positive behaviour they value.
✨Be Ready for Practical Questions
Expect questions that assess your technical skills and problem-solving abilities. Brush up on relevant trades like carpentry or painting, and think about how you would approach common issues in customer homes. Being prepared will help you feel confident during the interview.
✨Emphasise Continuous Improvement
Taylor Wimpey values personal development and continuous improvement. Be ready to discuss how you've sought feedback in the past and what steps you've taken to improve your skills. This shows that you’re proactive and committed to growing within the role.
