At a Glance
- Tasks: Support the Customer Services Department and engage with customers to resolve their issues.
- Company: Join Taylor Wimpey, a leader in the house-building industry with a commitment to inclusivity.
- Benefits: Enjoy retail discounts, private healthcare, life insurance, and extra annual leave options.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be a key player in delivering exceptional customer service and making a real difference.
- Qualifications: Experience in fast-paced customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
To supply administrative support to the Customer Services Department and communicate effectively with internal customers.
Primary Responsibilities
- Acts as an inspiring role model across the team in the delivery of great customer service.
- Always demonstrates positive behaviour when discussing or interacting with customers.
- Engages with customers in a professional manner to assure understanding of their problem and build trust.
- Role models Taylor Wimpey’s values by behaving with integrity and professionalism, collaborating and encouraging all team members.
- Answers and handles all internal customer calls appropriately, including calls from sites and other business units regarding call-off orders.
- Handles enquiries regarding pricing, missing products, damaged goods and delivery times via telephone or email.
- Keeps customers informed of enquiry status at all times.
- Processes all orders onto the TWL X3 system and performs data entry.
- Liaises with other TWL departments to ensure objectives are met.
- Escalates complaints as required.
- Manages departmental filing where necessary.
- Meets all administrative and reporting requirements according to company policies and agreed time-frames.
- Achieves all Key Performance Indicator targets across all areas of Customer Service.
- Completes any other administrative duties requested by the Customer Services & Regional Account Manager.
- Complies with the company’s health and safety policy and promotes compliance among others.
- Adheres to company procedures and performance standards.
- Seeks feedback on performance and takes responsibility for ongoing improvement.
- Identifies gaps in customer engagement skills and works to improve them.
- Proposes efficient and cost-effective ways of working.
- Keeps up to date with house type ranges, products, specifications and new technology to inform conversations with sites.
Experience, Qualifications, Technical Requirements
- Previous experience in a fast-paced Customer Service environment.
- Strong interpersonal and relationship building skills.
- Proved ability to work collaboratively.
- Proved ability to work independently, prioritise, and take initiative to solve problems.
- Proved ability to remain calm, measured and resilient in challenging situations.
- Experience working in the house-building industry.
- Computer literate; competent with Microsoft Word, Excel and PowerPoint.
- Strong written and verbal communication skills.
What We Offer
We provide a range of benefits, including retail discounts, company-funded life insurance, private healthcare, a pension scheme with company contributions, discounted house purchase and car leasing schemes, share plans, and personalised options such as extra annual leave.
Inclusivity Statement
As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions and guarantee an interview to applicants who declare to us that they have a disability and meet the minimum requirements for the role.
Internal Applicants
Please inform your line manager if you wish to apply for this role.
Customer Support Coordinator employer: Taylor Wimpey plc
At Taylor Wimpey, we pride ourselves on being an exceptional employer, offering a supportive work culture that values integrity and professionalism. Our Customer Support Coordinators benefit from a range of perks including retail discounts, private healthcare, and opportunities for personal growth within the house-building industry. Located in a dynamic environment, we foster collaboration and inclusivity, ensuring every team member feels valued and empowered to contribute to our shared success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Coordinator
✨Tip Number 1
Get to know the company! Research Taylor Wimpey’s values and culture. When you understand what they stand for, you can tailor your conversations to show how you embody those values in your customer service approach.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common customer scenarios with a friend. This will help you stay calm and professional when handling real enquiries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. Be ready to share these during interviews to demonstrate your ability to handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Taylor Wimpey.
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled enquiries, resolved issues, and built relationships with customers in the past. Use specific examples to demonstrate your skills!
Be Professional and Personable:When writing your application, keep it professional but also let your personality shine through. We value positive behaviour and integrity, so don’t be afraid to show us how you engage with customers in a friendly manner.
Tailor Your Application:Take the time to tailor your application to the role. Mention how your skills align with our values and the responsibilities listed in the job description. This shows us that you’re genuinely interested in the position and understand what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Taylor Wimpey plc
✨Know Your Customer Service Basics
Brush up on the fundamentals of great customer service. Understand how to engage with customers professionally and build trust, as this role is all about effective communication and problem-solving.
✨Familiarise Yourself with the Company
Research Taylor Wimpey’s values and recent projects. Being able to discuss their house types, products, and specifications will show that you’re genuinely interested and prepared for the role.
✨Prepare for Common Scenarios
Think about potential customer queries you might face, like pricing or delivery issues. Practising your responses can help you stay calm and measured during the interview, showcasing your problem-solving skills.
✨Showcase Your Team Spirit
Since collaboration is key in this role, be ready to share examples of how you've worked well in a team. Highlighting your interpersonal skills will demonstrate that you can inspire and support your colleagues effectively.
