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- Tasks: Manage customer issues and ensure smooth communication post-handover.
- Company: Leading UK homebuilder with a supportive work culture.
- Benefits: Excellent benefits, professional development, and a dynamic work environment.
- Why this job: Make a real difference in customer satisfaction and build lasting relationships.
- Qualifications: Experience in customer service and strong interpersonal skills.
- Other info: Opportunity to thrive in a key role within a growing company.
The predicted salary is between 28800 - 43200 £ per year.
A leading UK homebuilder is seeking a Customer Support Coordinator to manage customer issues post-handover effectively. The role involves resolving complaints, maintaining customer communication, and ensuring adherence to health and safety regulations.
The ideal candidate should have:
- Experience in customer service
- Strong interpersonal skills
- The ability to work independently under pressure
Excellent benefits and opportunity for professional development are also offered, making this a key position in a supportive work environment.
Customer Care & Issue Resolution Specialist employer: Taylor Wimpey plc
Contact Detail:
Taylor Wimpey plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care & Issue Resolution Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and issue resolution. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your interpersonal skills during interviews. Share specific examples of how you've successfully resolved customer complaints in the past. This will demonstrate your ability to handle pressure and maintain communication effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Care & Issue Resolution Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and interpersonal skills. We want to see how you've handled complaints and resolved issues in the past, so be specific about your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Care & Issue Resolution Specialist role. Share your passion for customer support and how you can contribute to our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved customer issues. We love candidates who can think on their feet and maintain communication under pressure, so let us know how you’ve done this!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in a supportive work environment!
How to prepare for a job interview at Taylor Wimpey plc
✨Know the Company Inside Out
Before your interview, take some time to research the homebuilder. Understand their values, recent projects, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Scenarios
Think about specific examples from your past experience where you've successfully resolved customer issues or handled complaints. Be ready to discuss these scenarios in detail, highlighting your problem-solving skills and how you maintained communication with customers.
✨Showcase Your Interpersonal Skills
Since this role requires strong interpersonal skills, be prepared to demonstrate your ability to connect with people. Practice active listening during the interview and respond thoughtfully to questions, showing that you can empathise with customers and understand their concerns.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company’s approach to customer care, or how they handle feedback. This shows that you’re engaged and serious about contributing to their success.
