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For Companies At a Glance
- Tasks: Provide exceptional customer service and resolve issues via phone and other channels.
- Company: Taylor Wimpey builds homes and futures, fostering a positive impact on communities.
- Benefits: Enjoy remote work, discounts, private healthcare, and a supportive culture.
- Why this job: Join a team that values your ideas and offers growth opportunities in a no-blame environment.
- Qualifications: Customer service experience, strong communication skills, and ability to multitask are essential.
- Other info: This is an entry-level, full-time role with a commitment to inclusivity.
The predicted salary is between 24000 - 36000 £ per year.
Call Centre Agent (North) – HOME-BASED ROLE
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At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen – for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all.
With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it.
Job Summary: This is a home-based role, not required to be attending our office.
Responsibilities
- Act as a role model in the delivery of great customer service
- Be available as required to respond to in-bound customer contacts through various channels
- Engage with customers in a professional manner so they are assured we have understood their issue and trust that we will act to resolve their issues quickly
- Record calls on Microsoft Dynamics and raise new issues and complaints as appropriate
- Deploy to emergency issues immediately
- Ensure raised issues and complaints have quality notes for reference by the receiving BU so that further clarification isn’t required with the customer by another person
- Seek clarification as needed to ensure the appropriate course of action is taken with each customer contact
- Ensure that health and safety protocols are followed as appropriate and that relevant risk assessments are carried out
- Update and chase ongoing property issues in Dynamics between our contractors and business units to resolve issues as quickly as possible
Experience, Qualifications, Technical Requirements
- Experience of working in a customer facing environment including complaint handling
- Experience of working in a telephony environment
- Ability to work independently, prioritise work and take initiative
- Ability to demonstrate efficiency and reliability in previous roles
- Working in a pressured environment but able to remain professional, calm, measured and resilient
- Ability to multitask
- Very strong interpersonal and communication skills
- Experience and knowledge of house building is preferred
What We Offer At Taylor Wimpey
We are committed to enabling you to make a home with us. Our work is not just about building homes; it’s about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.
We offer a comprehensive benefits package including discounts, life insurance, private healthcare, a quality pension scheme with company contributions, a discounted house purchase scheme, car leasing, share plans, and optional benefits such as extra annual leave or dependent cover. Our total reward supports our welcoming culture where everyone can thrive.
We provide industry-leading training and development to help you grow, with opportunities across various roles and environments. We value your unique skills and experiences and believe together we can achieve great things.
If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey.
Inclusivity Statement
As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which affect daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. We guarantee an interview to applicants who declare a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.
Internal Applicants
Please inform your line manager if you wish to apply for this role.
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
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Call Centre Agent ( North ) - HOME-BASED ROLE employer: Taylor Wimpey plc
Contact Detail:
Taylor Wimpey plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent ( North ) - HOME-BASED ROLE
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics, as this is a key tool for recording calls and managing customer issues. Understanding how to navigate the software will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints. Role-playing different scenarios with friends or family can help you prepare for the types of interactions you might face in this position.
✨Tip Number 3
Research Taylor Wimpey’s values and recent projects. Being knowledgeable about the company will allow you to engage more meaningfully during any discussions and show that you are genuinely interested in being part of their team.
✨Tip Number 4
Practice your multitasking abilities by simulating a busy call centre environment at home. Try managing multiple tasks simultaneously, such as taking notes while speaking on the phone, to enhance your efficiency and reliability.
We think you need these skills to ace Call Centre Agent ( North ) - HOME-BASED ROLE
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Call Centre Agent position. Understand the responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or telephony environments. Mention specific examples of how you've handled complaints or resolved customer issues effectively.
Showcase Your Skills: Demonstrate your strong interpersonal and communication skills in your application. Provide examples of how you have remained calm and professional in pressured situations, as this is crucial for the role.
Personalise Your Application: Tailor your cover letter to reflect your enthusiasm for working at Taylor Wimpey. Mention their commitment to inclusivity and how you align with their values, making it clear why you want to be part of their team.
How to prepare for a job interview at Taylor Wimpey plc
✨Showcase Your Customer Service Skills
Since the role involves delivering great customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully handled complaints or resolved issues, demonstrating your ability to engage with customers professionally.
✨Familiarise Yourself with Microsoft Dynamics
As you'll be recording calls and managing issues through Microsoft Dynamics, it’s beneficial to have a basic understanding of this software. If you have prior experience, mention it; if not, consider doing a quick online tutorial to get acquainted with its functionalities.
✨Demonstrate Your Ability to Work Independently
This is a home-based role, so emphasise your ability to work independently and manage your time effectively. Prepare to discuss how you've prioritised tasks in previous roles and maintained productivity without direct supervision.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and resilience under pressure. Think of examples where you had to multitask or remain calm in a challenging situation, and be ready to explain your thought process and actions taken.
