At a Glance
- Tasks: Provide top-notch IT support to over 800 users and resolve technical issues.
- Company: Join Winston Taylor, a leading transatlantic law firm with a dynamic culture.
- Benefits: Gain hands-on experience, build relationships, and enjoy personal progression.
- Other info: Collaborative team atmosphere with opportunities for service improvement and career growth.
- Why this job: Be part of a fast-paced environment and make a real impact on users' experiences.
- Qualifications: 2 years of IT support experience and strong knowledge of Microsoft Office 365.
The predicted salary is between 35000 - 40000 £ per year.
About us
At Winston Taylor, we set the standard, together.
Winston Taylor is a transatlantic law firm built for the businesses, people, and markets driving capital and innovation. Here, you're in the room. In the action. Sleeves rolled up.
You'll work with leading clients.
Disruptors.
Fast-growth companies.
And help them to stay one step ahead of the moment and make critical decisions that shape their future.
We're present in the U.
S., U.
K., Europe, Latin America, and the Middle East, combining the scale and speed that clients demand.
You'll be trusted with real responsibility from the outset and build experience through hands-on work.
We take your progression personally.
We provide the platform.
You shape the work around your goals and aspirations.
Step into the moments that matter. Join Winston Taylor.
Position summary
As an IT Support Analyst within our Liverpool IT Services Team, you will provide technical assistance to over 800 U.
K. based users, resolving issues related to Microsoft Office 365, legal-specific software applications, and desktop hardware.
You will ensure all enquiries are handled promptly and professionally in a fast-paced environment supporting both legal and business professional teams.
- Position responsibilities
- End user support - Provide support via telephone, email, and walk-up service during core hours.
- Incident logging and management - Log all incidents, requests and problems accurately into the IT Service Management system.
- Ownership and escalation - Taking ownership of technical issues and seeing them through to resolution or escalating when appropriate.
- Stakeholder engagement and relationship building – Build strong relationships with internal users across all business levels.
- Subject matter expertise - Serve as a go-to expert for specific IT processes and contribute to maintaining accurate team documentation.
- Project and change support - Support IT and business projects by participating in rollouts, testing, and implementing changes.
- Service improvement and collaboration - Drive service enhancements by contributing ideas, participating in reviews, and learning from incidents.
- Joiners, movers and leavers - Ensure timely and accurate onboarding and offboarding, including access setup and welcome activities.
- Delivering excellence - Provide proactive, high-quality support with strong communication and full ownership of user issues.
Experience, skills, and qualifications
- Minimum 2 years' experience working as a Desktop Support/ Service Desk Analyst.
- Strong knowledge of Microsoft Office 365.
- Good experience of working with Windows 11.
- Excellent team player, positive and collaborative.
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Career opportunities: IT Support Analyst in Liverpool employer: Taylor Wessing
Winston Taylor is an exceptional employer that prioritises your professional growth and development within a dynamic and collaborative work environment. Based in Liverpool, you'll have the opportunity to engage with leading clients and fast-growth companies while receiving hands-on experience and real responsibility from day one. Our commitment to your progression means you can shape your career path while being part of a firm that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Career opportunities: IT Support Analyst in Liverpool
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Taylor Wessing values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Taylor Wessing might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Taylor Wessing!
✨Direct Apply to Taylor Wessing
Let's not forget to apply directly through the Taylor Wessing website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Career opportunities: IT Support Analyst in Liverpool
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Taylor Wessing.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Taylor Wessing. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Taylor Wessing
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
