Credit Controller in Liverpool

The opportunity for you

This is a Liverpool based role, helping to support and working within a small, dedicated collections team based in Liverpool. This role reports into the Credit Control Manager and will provide support to specific fee earning departments in the collection of aged debts. This role involves regular liaison with the Legal Services Team (Partners & Secretaries) and clients whilst always maintaining accurate records. The Credit Controller will also provide support to the London based Working Capital Manager and Revenue Controllers.

This is a great opportunity to become a part of an established team that is striving to reduce the Firm's lock up and reach its cash collection targets whilst improving processes and delivering innovative credit control solutions to the Firm and our clients.

Key Responsibilities

• Actively manage debtor balances within specific groups, whilst keeping finance systems up to date at all times.
• Chasing client invoices via telephone and email.
• Together with the other team members reviewing the department credit control inbox, ensuring all queries are cleared daily.
• Attending regular Teams meetings with London to monitor cash collected v target.
• Liaise with the Revenue Controllers to raise and resolve any credit control issues or queries preventing settlement of debt.
• Assisting with the production of regular reports and monitoring daily cash collection targets.
• Assist office cashiers with reconciling bill payments, ensuring remittance advices are provided at all times.
• Updating collections software daily, ensuring payment history contact data is up to date at all times.
• General assistance to the Credit Control Supervisor and Revenue Controllers with ad hoc projects as required.
• Attending regular Teams meetings with London to monitor cash collected v target.
• General assistance to the Credit Control Manager and Revenue Controllers with ad hoc projects as required.

Knowledge, Skills and Experience

Experience of operating in a similar role within professional services is essential, together with a tenacity for detail and delivering excellent client service. Legal sector experience is desirable, but not essential.

Skills

• Strong client service focus with excellent written/oral communication and interpersonal skills.
• High attention to detail, accuracy, and ability to investigate and resolve issues.
• Able to work under pressure, manage workload independently, and contribute proactively to team objectives.
• Professional in approach, appearance, and conduct; motivated with a desire to learn and develop.
• Anticipates client needs and seeks relevant information to complete tasks effectively.
• Competent in Microsoft Office applications (Word, Outlook, PowerPoint, Excel).

Experience

• Essential: Minimum 2 years’ experience handling high‑volume invoice chasing.
• Essential: Minimum 2 years’ experience in a legal or professional services environment.
• Essential: Working knowledge of VAT.
• Desirable: Understanding of Solicitors’ Accounting Rules.
• Desirable: Experience using the Aderant Finance System.
• Desirable: Knowledge of billing processes.
• Desirable: Prior legal sector experience (preferred but not essential).

Benefits

• Hybrid working (Offering the opportunity to work remotely, while maintaining a social boundary by working from our award-winning offices for 3 days a week).
• Holiday (Our basic annual holiday entitlement starts at 25 days, with a further discretionary day of paid leave in December. You may also purchase up to five extra days each year (pro rata).
• Enhanced Maternity and Paternity leave (After one-year service, you are entitled to up to 26 weeks leave full pay if you or your partner give birth or adopt a child).
• Along with these there are many more benefits we offer, with the addition of a comprehensive flexible benefits package available.

Our culture

Nurturing a diverse, inclusive culture allows all of our talent to flourish, sparks creativity and powers innovation. We continue to build a team that exemplifies inclusivity and reflects the firm's core values: creative, excellence, integrity, responsible, respect and team. We value and celebrate the differences in who we are, what we have experienced and how we think, so all candidates will be treated fairly regardless of age, caring responsibilities, disability, gender identity, marital status, neurodiversity, pregnancy, race, religion or belief, sex, sexual orientation and socio-economic background.

The way we work

At Taylor Wessing, we never settle for average. We're creative thinkers, problem solvers and continuous learners who excel at what we do and believe our best work is still ahead of us. We are a firm that's large enough for you to achieve your ambitions, but connected enough to be a true community.

Taylor Wessing

Taylor Wessing is a global law firm that serves the world's most innovative people and businesses. Deeply embedded within our sectors, we work closely together with our clients to crack complex problems, enabling ideas and aspirations to thrive. Together we challenge expectation and create extraordinary results. By shaping the conversation in our sectors, we enable our clients to unlock growth, protect innovation and accelerate ambition.

With 1250+ lawyers, 350+ partners, 26 offices and 16 jurisdictions we are looking to expand our Finance team, with the addition of a Credit Controller.