Client Accounts Service Supervisor

Join a highly collaborative and high-performing Finance team at Taylor Wessing—a global law firm known for empowering ambition and challenging expectations. As Client Account Team Leader, you’ll play a pivotal role in overseeing our Client Cashiering function, guiding a small team, and ensuring excellence in service delivery across the firm. This is a fantastic opportunity to step into a visible leadership role where your expertise will shape operational standards, drive process improvements and support a best-in-class client account service.

You’ll work closely with the Chief Cashier, fee earners and partners, gaining exposure across the business and contributing to continual improvement within a forward-thinking environment. We offer a flexible hybrid working approach (minimum three days in the office), access to excellent development pathways, and the chance to grow your career within a globally recognised firm that truly invests in its people.

• Provide day-to-day supervision and guidance to the Client Cashiering team, acting as the first point of contact for operational queries.
• Oversee the Client Account inbox, ensuring tasks are actioned promptly and efficiently.
• Monitor and authorise client account transactions via online banking platforms.
• Ensure accurate processing of all client account transactions, including daily bank reconciliations and related reporting.
• Maintain strict compliance with SRA Accounts Rules, documenting and escalating any breaches appropriately.
• Lead, mentor and develop team members through effective workload management, feedback and appraisal participation.
• Manage bi-weekly team meetings, focusing on lessons learned, process improvements and project updates.
• Identify and implement workflow and operational enhancements to drive efficiency.
• Work closely with fee earners and partners to resolve client account queries and support completion activity.
• Provide cover and support to the Senior Client Cashier as required.
• Assist in preparing documentation and data for the annual SRA audit.
• Support new starter inductions, including those based in the Ireland office.
• Manage trademark recharge transactions and ensure associated balance sheet reconciliations are up to date.

• Proven experience as a Senior Legal Cashier, ideally with supervisory responsibility.
• Strong working knowledge of SRA Accounts Rules and awareness of Money Laundering Regulations.
• Proficiency in online banking systems and accurate data entry across software platforms.
• Excellent written and verbal communication skills, with confidence engaging stakeholders at all levels.
• A proactive, adaptable and collaborative team player.
• Highly organised, with experience working to tight deadlines.
• Good working knowledge of Excel.
• Willingness and ability to cross-train across all core cashiering tasks.

• Hybrid working (remote option with three days in the office).
• Holiday (basic annual entitlement 25 days, discretionary day in December, up to five extra days pro rata).
• Enhanced Maternity and Paternity leave (after one year, up to 26 weeks full pay).

Nurturing a diverse, inclusive culture allows all of our talent to flourish, sparks creativity and powers innovation. We continue to build a team that exemplifies inclusivity and reflects the firm's core values: creative, excellence, integrity, responsible, respect and team. We value and celebrate the differences in who we are, what we have experienced and how we think, so all candidates will be treated fairly regardless of age, caring responsibilities, disability, gender identity, marital status, neurodiversity, pregnancy, race, religion or belief, sex, sexual orientation and socio-economic background.

At Taylor Wessing, we never settle for average. We’re creative thinkers, problem solvers and continuous learners who excel at what we do and believe our best work is still ahead of us. We are a firm that’s large enough for you to achieve your ambitions, but connected enough to be a true community.

Taylor Wessing is a global law firm that serves the world’s most innovative people and businesses. Deeply embedded within our sectors, we work closely together with our clients to crack complex problems, enabling ideas and aspirations to thrive. Together we challenge expectation and create extraordinary results. By shaping the conversation in our sectors, we enable our clients to unlock growth, protect innovation and accelerate ambition.