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For Companies At a Glance
- Tasks: Manage client care processes and resolve complaints in a leading law firm.
- Company: Join a top law firm known for its commitment to excellent service.
- Benefits: Enjoy a hybrid work model, competitive salary, and professional growth opportunities.
- Why this job: Make a real difference in client satisfaction while developing your legal expertise.
- Qualifications: Experience in the legal sector and strong communication skills are essential.
- Other info: Dynamic role with a focus on client care and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
A leading law firm is seeking a Senior Client Care Co-ordinator to manage client care processes, resolve complaints, and maintain excellent service standards. This full-time, permanent position requires experience in the legal sector and strong communication skills.
The role involves:
- Monitoring online reviews
- Liaising with departments
- Handling client inquiries effectively
Ideal candidates will be client-focused, self-motivated, and proficient in IT. The position starts office-based and transitions to a hybrid model.
Senior Client Care Lead – Legal & Conveyancing (Hybrid) in Peterborough employer: Taylor Rose
Contact Detail:
Taylor Rose Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Care Lead – Legal & Conveyancing (Hybrid) in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal sector and let them know you're on the hunt for a Senior Client Care Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the law firm thoroughly, understand their client care processes, and think about how your experience aligns with their needs. We want you to shine when discussing how you can enhance their service standards.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your past experiences. Use examples that highlight your ability to resolve complaints and maintain excellent service standards – that's what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you prepare for the next steps in your job search journey.
We think you need these skills to ace Senior Client Care Lead – Legal & Conveyancing (Hybrid) in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the legal sector and showcases your strong communication skills. We want to see how you've managed client care processes or resolved complaints in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Client Care Lead role. Share specific examples of how you've maintained excellent service standards and handled client inquiries effectively.
Showcase Your IT Proficiency: Since the role requires proficiency in IT, don’t forget to mention any relevant software or tools you’ve used in past positions. We love candidates who are tech-savvy and can adapt to new systems quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Taylor Rose
✨Know Your Legal Stuff
Make sure you brush up on your knowledge of the legal sector. Understand common client care processes and be ready to discuss how you've handled similar situations in the past. This will show that you're not just familiar with the role, but that you can hit the ground running.
✨Show Off Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively resolved complaints or liaised with different departments. Practise articulating your thoughts clearly and confidently, as this will demonstrate your ability to handle client inquiries with ease.
✨Be Client-Focused
Think about what it means to be client-focused in your previous roles. Prepare to share specific instances where you went above and beyond for a client. This will highlight your dedication to maintaining excellent service standards, which is crucial for this role.
✨Get Tech-Savvy
Since proficiency in IT is important, be ready to discuss the tools and software you've used in previous positions. Familiarise yourself with any relevant platforms that the law firm might use, and be prepared to explain how you can leverage technology to enhance client care processes.
