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- Tasks: Coordinate client care, resolve complaints, and ensure excellent service delivery.
- Company: Join a professional team in a dynamic legal environment.
- Benefits: Enjoy a hybrid work model, competitive salary, and career development opportunities.
- Why this job: Make a real difference in client experiences while growing your skills.
- Qualifications: Experience in a regulated environment and strong communication skills.
- Other info: Be part of a supportive team focused on delivering exceptional client care.
The predicted salary is between 36000 - 60000 £ per year.
The Senior Client Care Co-ordinator is part of a team that is responsible for co-ordinating and monitoring client care within the business on a full-time basis. The role will include investigation of complaints and resolving any issues alongside Heads of Department and Lead Directors. This is a fulltime Permanent position and we would welcome candidates with experience in a professional or regulated environment including the legal sector. You will be office based through training and then revert to a hybrid position.
This role will involve but is not limited to:
- Handling client complaints and third-party concerns, in line with the Client Care Procedure
- Updating and maintaining central systems and record keeping processes
- Liaising with Head of Department/Deputy Head with insights
- Monitoring online reviews and social media contact, attending to responses and assisting with logging and any required liaison and facilitating to aid with resolution
- Where required, receive and handle all types of calls based on feedback for the business creating a welcoming professional impression providing excellent customer service on every call.
- Using case management and other systems tools to assist with calls and queries.
- General admin duties as and when required including management of central inbox
- Working closely with colleagues to help to deliver a seamless client journey.
Senior Client Care Coordinator in Peterborough employer: Taylor Rose
Contact Detail:
Taylor Rose Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Care Coordinator in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal sector or related fields. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for client care roles and practice your responses. We want you to shine when discussing how you handle complaints and ensure excellent customer service.
✨Tip Number 3
Show off your skills! Bring examples of how you've resolved issues in the past, especially in a regulated environment. This will demonstrate your experience and ability to handle the responsibilities of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Client Care Coordinator in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Client Care Coordinator role. Highlight any experience in client care, complaint handling, or working in a regulated environment to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client care and how your background makes you an ideal candidate. Be sure to mention specific examples that demonstrate your problem-solving skills.
Showcase Your Communication Skills: As a Senior Client Care Coordinator, communication is key. In your application, make sure to convey your ability to handle calls and liaise with various departments effectively. We want to see how you can create a welcoming impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Taylor Rose
✨Know the Client Care Procedure
Familiarise yourself with the Client Care Procedure before the interview. Understanding how to handle client complaints and third-party concerns will show that you’re proactive and ready to tackle the challenges of the role.
✨Showcase Your Experience
Be prepared to discuss your experience in a professional or regulated environment, especially if you have a background in the legal sector. Use specific examples to illustrate how you've successfully resolved issues or improved client care in previous roles.
✨Demonstrate Excellent Communication Skills
Since this role involves liaising with various departments and handling calls, practice articulating your thoughts clearly. Highlight your ability to create a welcoming impression and provide excellent customer service during the interview.
✨Research the Company Culture
Take some time to understand the company’s values and culture. This will help you align your answers with what they’re looking for and demonstrate that you’re a good fit for their team. Plus, it shows genuine interest in the position!
