At a Glance
- Tasks: Manage documents, sort mail, and assist with client interactions in a dynamic office environment.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work culture.
- Other info: Flexible role with opportunities for learning and growth.
- Why this job: Perfect opportunity to enhance your organisational skills while working in a professional setting.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 24000 - 30000 £ per year.
Location: Peterborough
Responsibilities:
- Opening post, sorting, scanning, separating original documents and distributing mail from the digital mailroom tool
- Processing outgoing post including letters and parcels, using Royal Mail PPI system, Click & Drop or couriers as appropriate
- Referencing documents against Salesforce and all legacy systems
- Dealing with colleague queries on mailroom queries
- Monitoring incoming emails
- Greeting clients and visitors, maintaining a professional approach
- Certifying ID documents
- Receiving deliveries into the office and distributing accordingly
- Providing refreshments for clients and meetings
- Covering holidays and sickness of team members
- Arranging courier/parcel deliveries and collection when required
- Training new members of the team as necessary
Qualifications:
- A professional, flexible and reliable attitude and approach
- Strong organisational skills
- Presentable appearance
- Customer focus with a proactive “can do” attitude
- Strong communication skills & ability to communicate at all levels and across all departments
- Able to work within a team as well as independently
- Able to demonstrate initiative, strong work ethic and ability to problem solve
- Ability to prioritise workload
- Willingness to learn new skills and adapt to change
- Have a good understanding of Microsoft Office and ability to learn use of case management systems
Company Core Values:
- Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be
- Integrate: Bring together people and systems into a cohesive force
- Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth
- Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage
Equality and Diversity:
This organisation strives to operate a policy of equal opportunity and to not discriminate against any person because of sex, race, colour or national origin. To help us monitor this, we will collect personal data as required for monitoring purposes. The information will be treated in strict confidence and will not be used in the selection process.
Document Control Assistant - 3 Month Contract in Peterborough employer: Taylor Rose TTKW Limited
As a Document Control Assistant in Peterborough, you will join a dynamic team that values professionalism and innovation. Our company fosters a supportive work culture where your contributions are recognised, and you have the opportunity to grow your skills while ensuring excellent client experiences. With a commitment to equality and diversity, we provide a welcoming environment for all employees, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Document Control Assistant - 3 Month Contract in Peterborough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Taylor Rose TTKW Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Taylor Rose TTKW Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Document Control Assistant - 3 Month Contract in Peterborough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Taylor Rose TTKW Limited.
How to prepare for a job interview at Taylor Rose TTKW Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Taylor Rose TTKW Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Taylor Rose TTKW Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
